Seamstress

Davids Bridal•Amarillo, TX

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, deliver an exceptional customer experience, and represent the David’s Bridal brand as members of the store team. The role includes sewing, fittings, steaming, pressing, and spot-cleaning garments, as well as advising customers about gown fit, customization, and alteration services.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones, and to perform manual tasks including steaming garments and handling money.
Ability to stand, walk, sit, reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and read or use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers with genuine, friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly and adapt to customers’ needs.
Use store systems to manage customer flow and provide a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
Serve multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns, resolve service issues according to company guidelines, and escalate issues to leadership when appropriate.
Explain alteration and personalization services and how alterations can help perfect a gown for an event.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify their condition before delivery.
Respond promptly to customer questions with product and service information and build customer relationships.
Process special-order pickups and maintain inventory and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.