Seamstress

Davids Bridal•Whitehall, PA

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, exemplify the David’s Bridal brand, and contribute to a five-star customer experience. The role includes consulting with customers and stylists about gown fit and customization, promoting alteration and personalization services, and addressing customer needs and concerns. The position also involves managing fittings and sewing, steaming, pressing, and spot cleaning garments; inspecting altered garments for quality before delivery; handling alteration pricing and related inventory tasks; supporting sales and point-of-sale transactions; and keeping the alterations room clean and organized. Employees may serve multiple customers at once and perform duties assigned by store management. The role requires standing, walking, sitting, reaching, climbing stairs, bending, twisting, kneeling, crouching, and moving throughout the store. It also requires manual dexterity for sewing, fittings, POS work, garment care, and computer or phone use; the ability to lift or move up to 10 pounds; and visual and hearing abilities for customer service and work with garments and devices.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift or move up to 10 pounds.
Manual dexterity to sew, perform fittings, use POS terminals, handle money, steam garments, use computers, and receive or initiate telephone calls.
Ability to stand, walk, and sit for extended periods; reach; climb stairs; bend, twist, kneel, crouch, or crawl; and move throughout the store.
Ability to see at close and distant ranges, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Ability to talk to and hear customers.

Nice To Haves

Prior sewing experience in a bridal or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person, adapting communication to their needs and resolving conflicts.
Use store systems to manage customer flow and maintain service levels and operational checklist tasks.
Provide exceptional service to multiple customers and contribute to the store’s five-star customer service goals.
Address customer concerns and escalate or partner with the leadership team when appropriate.
Explain and promote alteration services and personalization options.
Consult with customers about gown fit and customization and assist stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they are in pristine condition before delivery.
Respond to customer questions with product and service information and build customer relationships.
Process special-order pickups and maintain inventory and merchandise quality standards.
Ensure alteration pricing follows company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer service issues in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties assigned by store management.