Seamstress

Davids Bridal•Florence, KY

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise while supporting the store team and representing the David’s Bridal brand. The role includes advising customers and stylists about gown fit, customization, alteration services, and personalization options, while helping deliver a high-quality customer experience. The specialist performs fittings, sewing, steaming, pressing, and spot cleaning; inspects finished garments; manages alteration-related orders and pickups; and maintains the alterations room. The role also includes customer service, sales support, inventory and pricing standards, and cash-wrap transactions.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical demands of the role, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, stooping, kneeling, crouching, or crawling.
Manual dexterity to use point-of-sale terminals, count money, steam garments, use computers, handle phone calls, sew, and perform fittings.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized point-of-sale system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm, adapting communication to customer needs and resolving concerns.
Use store systems to manage customer flow and provide a five-star customer experience.
Maintain service levels by completing operational checklist tasks and addressing customers’ practical and emotional needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain alteration and personalization services and their role in achieving the desired dress fit.
Assist stylists with sales by advising customers on gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
Respond promptly to customer questions with product and service information, building customer satisfaction and loyalty.
Process special-order pickups and maintain merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and organized.
Perform duties and tasks assigned by store management.