Seamstress

Davids Bridal•Lynnwood, WA

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically proficient service and contribute to the store team and David’s Bridal brand. The role involves serving multiple customers, advising on gown fit and customization, promoting alteration and personalization services, completing garment care and alterations, and helping deliver a five-star customer experience. It also includes maintaining the alterations room, store standards, inventory-related processes, and accurate cash-wrap transactions.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to sew and perform fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones, and to perform garment steaming and other manual tasks.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, and twist; move throughout the store; and communicate with and hear customers.
Ability to see up close and at a distance, use peripheral vision and depth perception, and read and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly and adapt service to customer needs.
Use store systems to manage customer flow and provide a five-star experience while meeting operational checklist and service-level expectations.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns, resolving them where possible and escalating or partnering with leadership when appropriate.
Explain alteration and personalization services and how alterations can help perfect a gown for an event.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the dress code.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
Process special-order pickups and support inventory management and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
Resolve customer service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and organized.
Perform other duties as assigned by store management.