Sales Representative Jobs

About The Position

Requirements

• High School graduate pursuing Post-Secondary Education in Marketing, Business, Social Development, Health and Wellness, or related programs.
• Previous sales, customer service and/or retail experience, preferably in a membership/client-based environment.
• Manage multiple demands through well-developed organizational and time management skills.
• Critical thinker who is decisive and prepared to make in-the-moment decisions.
• Knowledge of inclusion, accessibility, and accommodations.
• Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and non-visible dimensions of diversity.
• Well-developed interpersonal, and relationship building skills and can establish rapport and excellent communication with members, staff, and visitors.
• Proficient in Microsoft Office and have knowledge of ActiveNet or similar registration software.
• Dedicated to customer service that exceeds expectations.
• Team player with a positive attitude whose interactions demonstrate accountability, authenticity, and collaboration.
• Self-motivated, demonstrating initiative.
• Keen attention to detail and have strong written and verbal communication skills.
• Required to have a current and clear criminal record check for the vulnerable sector (VSC).
• Required to have a current and valid First Aid and CPR ‘C’ / AED.
• Required to have flexible availability to work a variety of shifts, including weekdays, evenings, and weekends.

Responsibilities

• Work towards and achieve personal and team sales targets, and model excellence in both sales and service.
• Cultivate a member-centered environment through exceptional customer service.
• Make decisions and solve problems regarding membership sales and service functions, members' accounts, members' concerns, and members' behaviour.
• Register new and existing clients for specialty programming.
• Generate sales and donation leads, including calling members and prospective members to discuss membership and programs.
• Actively promote new programs to members.
• Be member-focused at all times.
• Prioritize responsibilities to seek opportunities to initiate conversations with members and prospective members.
• Handle membership inquiries by building rapport.
• Ask probing questions to determine prospective member needs and interests.
• Customize tours of the facility, linking member interests to program options.
• Coordinate with the Senior Coordinator, Member Services to have knowledge of all rentals taking place during your shift.
• Monitor court use to ensure all health and safety protocols and rules are being followed.
• Be an ambassador at events, by being aware of key details and supporting rentals associate in ensuring events run smoothly beginning to end.
• Conduct cleanliness checks and arrange cleaning as necessary.
• Track cash collected and transactions completed during shift.
• Process hold and cancellation membership requests.

Benefits

• Access to superb sport, fitness, and recreational facilities.