Direct Sales Representative (Unlicensed) : Base Pay + Uncapped Commissions (Hybrid - Grand Rapids)

Farmers Insurance • Grand Rapids, MI

4d • Hybrid

About The Position

Farmers is hiring sales professionals for a hybrid role based in Grand Rapids, Michigan. Starting in January 2027, Sales Consultants respond to inbound calls, promote Farmers insurance products, understand prospective customers’ needs, and recommend and sell suitable products. The role may also include outbound calls to increase sales opportunities. Employees earn a base salary plus monthly performance-based incentives and receive paid training, mentoring, and ongoing coaching. The position is full-time, with five eight-hour shifts per week. Employees must be available for shifts scheduled within the department’s operating hours, including evenings, one Saturday per month, and some holidays; shifts are assigned according to business needs and the schedule is non-negotiable. The hybrid arrangement includes at least three in-office days and up to two virtual days for employees who live within 50 miles of a Farmers corporate office. Farmers provides a laptop and accessories for connecting from home.

Requirements

• At least one year of sales experience in a sales environment.
• Demonstrated ability to meet quotas, metrics, and goals.
• Ability to work in a fast-paced, high-energy environment.
• Interest in a long-term career in the insurance industry.
• Ability to take initiative, solve problems, and prioritize tasks.
• Direct sales skills and ability to influence customers and close sales.
• Strong written and verbal communication skills, including adapting communication to each call and explaining complex policy and coverage information clearly.
• Strong PC and software skills.
• Must be willing and eligible to obtain resident and non-resident property and casualty insurance licenses in all required states.
• High school diploma or equivalent.
• Must be available to work assigned shifts within the stated department hours, including evenings, one Saturday per month, and some holidays.

Nice To Haves

• Property and casualty insurance sales experience.
• Call center experience.
• College degree.
• Three or more years of experience as a licensed insurance sales professional in a competitive call center environment may qualify candidates for higher salary grades, including Senior or Lead sales roles.

Responsibilities

• Sell insurance products to inbound callers by gathering customer information, generating quotes, and binding policies; make outbound calls in some cases.
• Provide exceptional customer service and build relationships while explaining coverages and costs so customers can choose an appropriate option.
• Qualify customers for other products and services to identify cross-selling and upselling opportunities.
• Navigate multiple computer systems while interacting with customers.

Benefits

• Competitive base salary and monthly performance-based incentives, with uncapped earning potential.
• Bonus opportunity based on company and individual performance.
• 401(k).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Account and Flexible Spending Accounts.
• Life insurance.
• Paid time off.
• Paid parental leave.
• Tuition assistance.
• Paid training, mentoring, and ongoing coaching and training.
• Laptop and accessories for working from home.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED