Direct Sales Representative : Base Pay + Uncapped Commissions (Hybrid - Grand Rapids)

Farmers Insurance•East Grand Rapids, MI

6d•Hybrid

About The Position

Farmers is hiring sales professionals for a hybrid role based in Grand Rapids, Michigan. The position responds to inbound calls, promotes Farmers insurance products, consults with prospective customers to understand their needs, and sells suitable products. The representative may also make outbound calls to increase sales opportunities. Compensation includes guaranteed annual base pay starting at $40,000, plus uncapped monthly performance incentives. Experienced, licensed insurance sales professionals with at least three years of competitive call center experience may be considered for Senior or Lead sales roles with starting base pay of $50,000 or more. Farmers provides paid training that combines virtual classroom instruction, hands-on learning, and mentoring. Ongoing coaching and training support continued development and career advancement. This is a hybrid position, with technology supplied for connecting from home. The position is full-time, 40 hours per week across five eight-hour shifts. Employees must be available for shifts assigned within the department’s operating hours, including evenings, one Saturday per month, and some holidays. Training hours are 8:30 a.m.–5:00 p.m. Eastern Time; department hours are Monday through Friday, 8:00 a.m.–10:00 p.m., and Saturday, 9:00 a.m.–5:30 p.m. Sundays are closed.

Requirements

At least one year of experience in a sales environment.
Demonstrated ability to meet quotas, metrics, and goals.
Direct sales skills and ability to influence customers and close sales.
Strong written and verbal communication skills, including adapting communication style and explaining complex policy and coverage information clearly.
Ability to take initiative, solve problems, and prioritize tasks.
Strong PC and software skills.
Must be willing and eligible to obtain resident and non-resident property and casualty licenses in all required states.
High school diploma or equivalent required.
Availability to work assigned shifts within department hours, including evenings, one Saturday per month, and some holidays.

Nice To Haves

Property and casualty insurance sales experience.
Call center experience.
College degree; a bachelor's degree is preferred.
Three or more years of experience as a licensed insurance sales professional in a competitive call center environment for consideration for Senior or Lead sales roles.
Eastern Time zone residence is preferred.

Responsibilities

Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding business; make outbound calls when needed.
Provide exceptional customer service and build customer relationships.
Educate customers about coverage and costs to help them select an appropriate option.
Qualify customers for other products and services to create cross-selling and upselling opportunities.
Navigate multiple computer systems while interacting with customers.

Benefits

Competitive salary and performance-based bonus opportunity, including uncapped monthly incentives.
401(k).
Medical insurance.
Dental insurance.
Vision insurance.
Health Savings and Flexible Spending Accounts.
Life insurance.
Paid time off.
Paid parental leave.
Tuition assistance.
Paid training, ongoing coaching, and career development.