Direct Sales Representative - Base Pay + Uncapped Incentive (Hybrid - Phoenix, AZ)

Farmers Insurance•Phoenix, AZ

12d•Hybrid

About The Position

Farmers is hiring Direct Sales Representatives for its January 2027 class. Representatives respond to inbound calls by promoting Farmers insurance products, learning about prospective customers’ needs, and selling suitable products. They may also make outbound calls to increase sales opportunities. The position combines customer service, sales, quoting, and policy sales in a fast-paced, performance-driven call center environment. The role offers guaranteed annual base pay of $38,025–$67,500, based on experience, plus uncapped performance-based incentives. The posting states that average additional incentive earnings may reach $27,300 annually, while top performers who consistently meet or exceed goals may earn up to an additional $75,000. A 5% bilingual incentive is also offered. The position is hybrid for employees living within 50 miles of a Farmers corporate office: at least three days in the office and up to two days virtual each week after training. Initial training may require in-office attendance, with the required days depending on business needs. Qualified candidates in the Pacific and Mountain time zones may also be considered for fully virtual roles. The listed office is at 2400 N. Farmers Way, Phoenix, Arizona. This is a full-time, 40-hour-per-week role with five 8-hour shifts. Shifts are assigned based on business needs and may include evenings, Saturdays, and holidays. Department hours are 7 a.m.–9 p.m. Central Time, with rotational Saturdays from 8 a.m.–4:30 p.m. Central Time. Training hours are 8:30 a.m.–5 p.m. Arizona time, Monday through Friday.

Requirements

At least one year of experience in a sales environment or related experience.
Property and Casualty License.
Must be eligible to obtain resident and non-resident property and casualty licenses in all required states.
Proven ability to meet quotas, metrics, and goals.
Direct sales skills and ability to influence customers and close sales.
Excellent written and verbal communication skills, including the ability to adapt communication style and explain complex policy and coverage information clearly.
Ability to work in a fast-paced, high-energy environment.
Initiative, problem-solving ability, and skill in prioritizing tasks.
High school diploma or equivalent.
Must be available for shifts assigned within department hours, which may include evenings, Saturdays, and holidays.

Nice To Haves

Bilingual ability, eligible for a 5% bilingual incentive.
Self-motivation and goal orientation.
Customer-focused approach and ability to build trust and tailor solutions with empathy.
Tech-savvy adaptability and comfort navigating systems and embracing change.
Coachability, curiosity, and interest in feedback and growth.
Accountability and reliability.
Desire for a long-term career in the insurance industry.

Responsibilities

Sell insurance products to inbound callers by gathering customer information, generating quotes, and binding business; make outbound calls in some instances.
Provide exceptional customer service and build strong customer relationships.
Educate customers about coverage and cost so they can select an appropriate option.
Qualify customers for other products and services to create cross-selling and upselling opportunities.
Navigate multiple computer systems while interacting with customers.
Promote Farmers insurance products and consult with customers to understand their needs.