Buyer Representative (Base Pay + Uncapped Commission)

ACV•Buffalo, NY

About The Position

As a Buyer Representative at ACV, you will work closely with dealerships in targeted markets to share ACV Auctions’ dealer business solutions. You will retain and grow a customer base within one or more markets in a dynamic environment that calls for adaptability and resilience. You will support customer experience efforts, promote adoption of ACV’s solutions, meet sales and retention goals, and partner with Field Sales to execute market strategies. The role involves building customer relationships through multiple communication channels, documenting interactions in a CRM system, providing ongoing sales support, and helping customers address their buying needs. You will also monitor account performance, identify product opportunities, and re-engage customers with gaps in bidding and buying activity.

Requirements

Ability to read, write, speak, and understand English.
Self-motivation and drive to achieve sales targets and exceed customer expectations.
Excellent communication skills, including the ability to build and maintain dealership relationships by phone, text, and email.
Sales experience, preferably in the automotive industry, with a track record of retaining and growing customer bases.
Strong customer focus and understanding of customer buying and selling needs.
Proactive approach to customer outreach, opportunity identification, and proposing solutions.
Strategic thinking and ability to assess customer account performance and identify product opportunities.
Ability to adapt to changing market conditions and customer needs.
Willingness to collaborate with Field and Operational teams and provide sales support.
Resilience in handling objections or setbacks while maintaining a positive attitude.
Comfort using technology and software systems, including CRM platforms.
Effective time management and task prioritization to meet sales goals.

Nice To Haves

Bilingual ability.

Responsibilities

Support efforts to simplify and enhance the customer experience.
Develop a deep understanding of ACV’s dealer solutions and proactively engage current customers to drive adoption.
Meet and exceed monthly and quarterly sales and customer retention goals.
Partner with the Field Sales team to develop and execute strategies for assigned markets to retain and grow the customer base and unit volume.
Build customer relationships through text, phone, email, and internal Slack channels.
Document customer interactions in the Customer Relationship Management (CRM) system.
Proactively contact customers to understand their buying needs and offer solutions.
Provide ongoing sales support and present additional products and services to existing customers.
Stay informed about automotive market trends, auction practices, and customer preferences to provide guidance to buyers.
Monitor customer account performance, including KPIs, product opportunities, and adherence to buy/sell policy agreements.
Identify customers with gaps in bid and buy activity and work to re-engage them on the ACV platform.
Perform other duties as assigned.