Buyer Representative (Base Pay + Uncapped Commission)

ACV • Buffalo, NY

4d

About The Position

ACV is a technology company transforming the automotive industry through a digital marketplace and data solutions for sourcing, selling, and managing used vehicles. The Buyer Representative works with dealerships in targeted markets to present ACV Auctions’ dealer business solutions and retain and grow a customer base. The role requires adaptability in a changing environment and close collaboration with Field Sales and Operational teams.

The position focuses on customer engagement, sales growth, and retention. The representative develops knowledge of ACV’s dealer solutions, maintains customer relationships across communication channels, monitors account performance, and helps buyers identify solutions suited to their needs. The role uses a CRM system to document interactions and supports customers in adopting ACV products and services.

Requirements

• Ability to read, write, speak, and understand English.
• Self-motivation and drive to achieve sales targets and exceed customer expectations.
• Excellent communication skills, including the ability to build and maintain dealership relationships by phone, text, and email.
• Sales experience, preferably in the automotive industry, with a track record of retaining and growing customer bases.
• Strong customer focus and commitment to understanding customer buying and selling needs.
• Proactive approach to customer outreach, opportunity identification, and offering solutions.
• Strategic thinking and ability to assess account performance and identify additional product opportunities.
• Ability to adapt to changing market conditions, customer needs, and role demands.
• Willingness to collaborate with Field and Operational teams and provide ongoing customer sales support.
• Resilience and ability to handle objections or setbacks while maintaining a positive attitude in a competitive sales environment.
• Comfort using technology and software systems, including CRM platforms, to manage customer interactions and sales activities.
• Effective time management and ability to prioritize tasks to meet sales goals.

Nice To Haves

• Bilingual ability.
• Sales experience in the automotive industry.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience.
• Develop a deep understanding of ACV’s portfolio of dealer solutions and engage current customers to drive adoption.
• Meet and exceed monthly and quarterly sales and customer retention goals.
• Partner with the Field Sales team to develop and execute strategies for assigned markets to retain and grow the customer base and unit volume.
• Build customer relationships through text, phone, email, and internal Slack channels.
• Document customer interactions in the CRM system and maintain orderly records.
• Proactively contact customers to understand buying needs and offer solutions.
• Provide ongoing sales support and present additional products and services to existing customers.
• Stay informed about automotive market trends, auction practices, and customer preferences to guide buyers.
• Monitor customer account performance, including KPI reviews, product opportunities, and adherence to buy/sell policy agreements.
• Identify customers with gaps in bid and buy activity and work to re-engage them on the ACV platform.
• Perform other duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life/AD&D, legal/identity protection, accident, and critical illness insurance.
• Paid sick leave, six paid company holidays, two floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other paid leave as required by law.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• Company 401(k) retirement plan.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed