Receptionist Jobs

About The Position

Requirements

• High school graduate or equivalent.
• Proficient in reading, speaking, understanding, and writing English.
• Able to work independently and be self-directed, as well as work effectively in a team environment.
• Able to organize, prioritize, and coordinate multiple activities and tasks.
• Able to work with initiative, energy, and effectiveness in a fast-paced environment and produce work in high quantity and quality.
• Able to problem-solve creatively and remain calm and effective in high-pressure and emergency situations.
• Ability to use multiline telephones and other office machines.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• One year of customer-service-related experience working with the general public.
• One year of clerical, reception, dental assisting, administrative, or secretarial experience, or a combination of equivalent education and work experience.

Nice To Haves

• Bilingual skills.
• Knowledge of dental terminology.
• Graduate of an accredited Office Skills Certification Program or a related field.
• Graduate of an accredited Dental Administrative Assistant Certification program or a related field.
• Experience working with insurance or billing in a healthcare setting or insurance organization.
• Experience in a multiple-provider dental practice.
• Familiarity with digital imaging.
• Experience with healthcare information systems, such as electronic health records and practice management systems.
• Experience working with low-income, multi-ethnic populations.

Responsibilities

• Greet patients, interpreters, and visitors promptly and courteously in person and by phone; respond to inquiries, take messages, and provide accurate information about schedules and services.
• Check in, register, and schedule patients in the practice management system; maintain appointment schedules in accordance with office policies and confirm appointments as needed.
• Verify and update patient demographic information in the electronic record at each visit.
• Assist with patient flow, including coordinating walk-in and add-on patients and communicating with the back office about walk-ins, cancellations, recalls, and delays.
• Route or file documents and mail appropriately.
• Assist with insurance eligibility verification and verify income for sliding-fee patients; help complete sliding-fee applications as delegated.
• Receive patient payments, answer or refer billing questions, and maintain accurate records of financial transactions.
• Prepare daily bank deposits and reconcile receipts, including cash, checks, and bankcard transactions, ensuring accuracy, timeliness, and security.
• Order interpreter and transportation services and coordinate with outside organizations regarding patient services.
• File and retrieve charts from storage and accurately log chart movements while protecting the confidentiality of patient information.
• Open and close the clinic and reception areas for business hours.
• Keep the work area and reception lobby neat and orderly, and maintain adequate inventory of office supplies and clinical forms.
• Maintain and troubleshoot office equipment, including calculators, copiers, fax machines, and printers.
• Assist other departments when called upon.
• Follow organizational infection-control practices and the written plan, and meet attendance standards to support daily operations and continuity of patient care.

Benefits

• Health insurance, including medical, dental, and vision coverage.
• Up to 120 hours of vacation time per 12 months, prorated by FTE.
• Paid sick leave.
• 10 paid holidays.
• 403(b) Safe Harbor retirement plan with employer match.
• Disability insurance.
• Life insurance.
• $0.75 per hour for employees who test proficiently in a second language.