Call Center Receptionist

CenterWell • San Antonio, TX

1d

About The Position

The Receptionist answers incoming calls for 18 centers and helps create a smooth, welcoming experience for patients while supporting the medical team with administrative tasks. The role involves greeting patients, scheduling appointments, handling inquiries, maintaining patient records, and using electronic medical record (EMR) and customer relationship management (CRM) systems. Work is typically routine and patterned, and the position operates under close supervision and established policies, with decisions limited to defined expectations, quality standards, priorities, and timing.

This is a patient-facing role and includes participation in the Tuberculosis (TB) screening program. Candidates selected for the role will be required to screen for TB.

Requirements

• High school diploma or GED.
• At least one year of experience in a healthcare setting is preferred, though candidates with customer service experience in retail, hospitality, or call centers will be considered.
• Passion for contributing to an organization focused on improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team-player attitude and a positive outlook.
• Experience documenting customer issues in detail and resolving issues and requests by phone, email, and chat.
• Knowledge of Microsoft Office, including Word, Excel, Outlook, and Access.

Nice To Haves

• Experience with a value-based care model.
• Knowledge of medical terminology.
• Experience with EMR systems (Electronic Medical Records).
• Bilingual in English and Spanish.

Responsibilities

• Welcome patients and visitors in person and over the phone.
• Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Maintain accurate and confidential patient records.
• Use electronic medical record (EMR) and customer relationship management (CRM) systems.
• Answer incoming calls, respond to patient inquiries, and provide general information.
• Keep the work area tidy, sanitized, and stocked with necessary materials.
• Provide other administrative support as instructed by the manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan
• Paid time off
• Company holidays
• Personal holidays
• Paid parental leave
• Paid caregiver leave
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED