Call Center Medical Receptionist

WILSON COUNTY MEMORIAL HOSPITAL DISTRICT • Floresville, TX

4d

About The Position

The Call Center Medical Receptionist operates a PBX or multiline Cisco/Finesse telephone system to answer incoming calls and direct callers to appropriate personnel. The role works in a call center environment and focuses on resolving callers’ needs on the first contact. It also supports family practice and specialty offices, performs virtual fax tasks, and provides clinic front desk coverage when needed.

Requirements

• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

• Ability to speak fluent Spanish.

Responsibilities

• Answer incoming telephone calls and determine callers’ needs, focusing on first-call resolution.
• Schedule appointments for family practice providers.
• Create telephone encounters for specialty offices.
• Process refill requests for family practice providers when they meet the proper criteria.
• Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
• Answer questions about the organization and provide callers with its address, directions, and other information.
• Maintain the virtual fax, send faxes, and retrieve and route incoming faxes.
• Perform clinic front desk duties when needed, including patient check-in and check-out and collecting copays.
• Handle provider letters mailed to patients.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED