Automotive Receptionist Call Center

DePaula Chevrolet • Albany, NY

3d

About The Position

DePaula Chevrolet is seeking a Receptionist for its Business Development Center. The receptionist is the first point of contact for customers, providing customer service while supporting the dealership’s sales and service departments. This entry-level position is suited to candidates with strong communication and organizational skills who are interested in beginning a career in the automotive industry, with opportunities for advancement.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional phone etiquette and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer knowledge.
• Ability to work in a fast-paced environment.
• Positive attitude, dependability, and a team-oriented approach.

Nice To Haves

• Previous customer service or receptionist experience is helpful but not required.

Responsibilities

• Answer and direct incoming telephone calls to the appropriate departments or team members.
• Schedule and confirm sales and service appointments.
• Make outbound calls for appointment reminders, retention campaigns, follow-up, and customer satisfaction.
• Take accurate messages and ensure their timely delivery to the appropriate personnel.
• Maintain customer information and appointment records in the dealership management system (DMS).
• Provide basic information about dealership products, services, and hours of operation.
• Assist with administrative tasks and other assigned duties.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) with company match.
• Paid holidays.
• Vacation and sick PTO.
• Employee discounts.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED