Automotive Receptionist

Madison Honda • Phillipsburg, NJ

21h • Onsite

About The Position

The Automotive Receptionist welcomes dealership customers and guests, handles incoming calls and customer traffic, and directs people to the appropriate departments. The role supports accurate records by reviewing and tracking receipts and permits, and contributes to dealership productivity, customer service, cost control, and operational efficiency. The receptionist is expected to act with integrity, maintain professionalism, help resolve customer complaints, and support coworkers’ success. The position is performed in a dealership administrative setting and includes regular interaction with customers and guests in person.

Requirements

• High school diploma or equivalent preferred.
• One year of reception experience in a retail facility is desirable.
• One year of customer service experience.
• Working knowledge of Outlook and Microsoft Office applications.
• Professional communication skills.
• Ability to sit, stand, talk, hear, use hands and fingers, and move about the facilities regularly.
• Ability to lift up to 10 pounds.
• Ability to adjust focus.
• Ability to operate equipment safely.

Nice To Haves

• One year of reception experience in a retail facility.

Responsibilities

• Greet incoming callers and customers promptly and welcomingly, and guide customers to the appropriate departments.
• Facilitate incoming calls and customer traffic while meeting customer-service satisfaction standards.
• Review and track receipts and permits accurately using consistent record-keeping methods.
• Help maintain maximum productivity, customer service, and cost control.
• Communicate with management and perform assigned job duties, including other duties as requested.
• Work reliably and on time to provide a dependable environment for customers and team members.
• Help resolve customer complaints and adjustments.
• Demonstrate integrity, professionalism, and a positive attitude; maintain a neat, orderly, and safe work environment.
• Support coworkers’ success and seek ways to improve operational efficiency and customer service.
• Observe company standards and applicable state and federal laws and regulations, and use equipment and materials safely.

Benefits

• Medical benefits.
• Employee discounts on vehicle purchases, parts, and service.
• Paid time off.
• Employee recognition programs.
• Continued manufacturer training.
• Professional growth through training and advancement from within the organization.
• Career advancement opportunities.
• Competitive compensation.
• Comprehensive training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED