Automotive Receptionist

DARCARS Automotive Group•Silver Springs, NY

7d•Onsite

About The Position

DARCARS of Silver Spring is hiring an Automotive Receptionist to serve as the dealership’s front-line representative. The receptionist greets showroom customers, determines the nature of their visits, directs them to the appropriate department or salesperson, and answers basic inquiries. The role also handles incoming calls, manages the switchboard, takes and distributes messages, and provides callers with basic information in a professional and efficient manner. Additional duties include entering information into a prospect tracking system, updating the company telephone roster, assisting sales staff with dealer tags and gas tickets, making transaction receipts when applicable, and performing clerical or accounting duties assigned by the controller or GSM. Other duties may be assigned by management or a supervisor. The position requires a high school diploma or equivalent (GED), a valid driver’s license and acceptable safe driving record, and the ability to pass pre-employment background screening. Candidates must be at least 18 years old, communicate clearly and pleasantly, provide strong customer service, work effectively in a fast-paced team environment, and be able to sit for long periods. A flexible schedule is required, including evenings and weekends. Previous customer service experience is preferred but not required; English/Spanish bilingual ability is a plus. DARCARS is an equal opportunity employer and drug-free workplace. Offers are contingent upon successful background screening, including criminal background checks and review of consumer and motor vehicle records, as well as SSN verification. Employment is at-will and subject to dealership rules and regulations.

Requirements

High school diploma or equivalent (GED).
Must be at least 18 years of age.
Valid driver’s license and acceptable safe driving record.
Must pass pre-employment background screening.
Ability to speak clearly and pleasantly on the telephone and convey professionalism and competence to callers and in-person customers.
Strong communication skills with customers and DARCARS employees.
Demonstrated commitment to customer service.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse comfortably with customers.
Ability to sit for long periods of time.
Ability to work in a fast-paced environment and be a team player.
Ability to work a flexible schedule, including evenings and weekends.

Nice To Haves

Bilingual English/Spanish ability.
Previous customer service experience is preferred but not required.

Responsibilities

Greet showroom customers and determine the nature of their visit.
Direct customers to the appropriate department or salesperson, notify sales staff when a customer is waiting, or introduce customers to a salesperson.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Enter data into the computer-operated prospect tracking system.
Manage the switchboard and route incoming calls.
Communicate with callers professionally and efficiently, striving to minimize hold time.
Take thorough messages, including the caller’s first and last name, company name if applicable, time, and message.
Communicate messages to appropriate parties in a timely manner.
Provide basic information to callers with general inquiries.
Update and distribute the company telephone roster when necessary.
Assist sales staff with dealer tags and gas tickets.
Perform clerical and accounting duties as assigned by the controller or GSM.
Make transaction receipts for the sales and service departments when applicable.
Perform other duties assigned by management or a supervisor.