Automotive Receptionist

Paragon Honda•Woodside, NY

1d•Onsite

About The Position

The Receptionist is expected to protect the legal, financial and moral well being of the dealership. They will ensure all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits. The role involves accurately filing receipts and permits to maintain an accurate record keeping process for quick data retrieval. The Receptionist will also act as a teacher to support the efforts of other employees and seek ways to improve business operations efficiencies and customer service. The primary duties include ensuring maximum productivity, customer service, and cost control, while achieving customer service satisfaction standards and facilitating incoming calls and traffic. This role effectively greets, communicates with, and guides customers to appropriate departments for assistance. The Receptionist accurately reviews receipt of money and permits to ensure consistent tracking methods are utilized. They report to work on time and maintain a reliable work schedule, fostering a dependable environment for customers and team members. The role requires effective communication and performance of all job duties requested by management, operating with integrity, and demanding the highest ethical standards. The Receptionist sets an example of good attitude and professionalism, including a neat, orderly, and safe work environment, and helps resolve customer complaints and adjustments.

Requirements

High school diploma or the equivalent, preferred.
One year of reception experience in a retail facility is desirable.
Working knowledge of Outlook and Microsoft Office applications.
One year of customer service experience.
Professional communication skills.
Demonstrates ethical and followership behaviors which promotes our dealership standards resulting in a cohesive and effective team.
Understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.
Understands his/her role in providing excellent customer service through the defined processes which promote efficiencies, fairness and cost effectiveness.
Represents our dealership by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.
Clearly identifies and professionally expresses issues in positive or negative situations.
Prioritizes and plans work activities and uses time efficiently.
Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Observes safety and security procedures and uses equipment and materials properly.

Responsibilities

Ensure maximum productivity, customer service and cost control.
Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
Effectively greet, communicate with and guide customers to appropriate departments for assistance.
Accurately review receipt of money and permits to ensure consistent tracking methods are utilized.
Report to work on time and maintain a reliable work schedule.
Effectively communicate with and perform all job duties requested by management.
Perform all other job duties as requested by management.
Operate with integrity and demand the highest ethical standards from self and others.
Set an example of good attitude and professionalism, including a neat, orderly and safe work environment.
Communicate and help resolve customer complaints and adjustments.