Automotive Receptionist

Madison Honda•Madison, NJ

16h•Onsite

About The Position

The Automotive Receptionist welcomes dealership customers and guests, handles incoming calls and customer traffic, and directs people to the appropriate departments. The role supports customer service, productivity, cost control, and accurate recordkeeping by reviewing and filing receipts and permits. The receptionist is expected to work reliably, communicate professionally with customers, coworkers, and management, help address customer complaints, and uphold dealership standards for integrity, compliance, safety, and professionalism. The work is performed in a dealership administrative setting and includes in-person interaction with customers.

Requirements

High school diploma or equivalent preferred.
One year of customer service experience.
Professional communication skills.
Working knowledge of Outlook and Microsoft Office applications.
Ability to sit, stand, talk, hear, use hands and fingers, and move about facilities.
Ability to lift up to 10 pounds.
Ability to adjust focus and operate equipment safely.

Nice To Haves

One year of reception experience in a retail facility.

Responsibilities

Greet calls and customers in a timely, welcoming manner and facilitate positive customer visits.
Guide customers to the appropriate departments for assistance.
Support customer satisfaction, maximum productivity, and cost control.
Review and accurately file receipts and permits using consistent tracking methods.
Report to work on time and maintain a reliable schedule.
Communicate with management and perform duties as requested.
Help resolve customer complaints and adjustments.
Maintain ethical standards, professionalism, and a neat, orderly, safe work environment.
Support other employees' success and seek ways to improve business efficiency and customer service.
Follow company standards, applicable laws and regulations, and safety and security procedures.