Call Center Receptionist
About The Position
The Receptionist answers incoming calls for 18 centers and helps provide patients with a smooth, welcoming experience. The role involves greeting patients, scheduling appointments, responding to inquiries, maintaining patient records, and supporting the medical team with administrative tasks. Work generally consists of routine, patterned assignments. The position operates under close supervision and established policies, with decisions limited to defined expectations, quality standards, priorities, and timing. The role is patient-facing and runs the Tuberculosis (TB) screening program. Candidates selected for the position will be required to screen for TB.
Requirements
- High school diploma or GED.
- At least one year of experience working in a healthcare setting is preferred, but candidates with customer service experience in retail, hospitality, or call centers will also be considered.
- Passion for contributing to an organization focused on improving patient experiences and care.
- Excellent customer service and phone etiquette.
- Team player with a positive attitude.
- Experience documenting customer issues in detail and resolving issues and requests by phone, email, and chat.
- Knowledge of MS Office, including Word, Excel, Outlook, and Access.
- Selected candidates must complete TB screening.
Nice To Haves
- Experience with a value-based care model.
- Knowledge of medical terminology.
- Experience with EMR systems (Electronic Medical Records).
- Bilingual in English and Spanish.
Responsibilities
- Welcome patients and visitors in person and over the phone.
- Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
- Maintain accurate and confidential patient records using Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
- Answer incoming calls, respond to patient inquiries, and provide general information.
- Keep the work area tidy, sanitized, and stocked with necessary materials.
- Perform other administrative tasks as instructed by the manager.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Bonus incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
