Receptionist (On-Call)

CRISTA Ministries•Silverdale, WA

1d•Onsite

About The Position

The Receptionist is responsible for greeting residents, visitors, and vendors at Crista Shores, accommodating residents’ varied needs, and answering calls to Crista Senior Community and CRISTA Ministries as needed. The role supports the safety and daily operations of Crista Shores through front-desk service, alarm response, administrative support, recordkeeping, and coordination with residents and staff. The position requires courteous, professional, and confidential communication, including when assisting seniors and handling urgent or emergent requests. CRISTA is a Christian organization whose employees are expected to support its Statement of Faith and Christian Community commitments.

Requirements

High school graduate or equivalent.
Experience working as a receptionist and/or customer service representative.
Experience in an office environment with continual interruptions while coordinating with residents and team members.
Bookkeeping and light typing experience.
Good interpersonal and organizational skills.
Ability to communicate with seniors in a positive, courteous, confidential, and professional manner.
Ability to handle a fast-paced environment.
Good judgment in responding to routine, urgent, and emergent requests and situations.
Ability to maintain detailed, neat, and accurate daily shift-log documentation.
Enjoy working with seniors.
Ability to pass background checks relating to the DSHS Secretary’s List of Crimes and Negative Actions (WAC 388-113).
Belief that Jesus Christ is Lord and Savior and commitment to continued spiritual growth.
Ability to affirm, align with, and support CRISTA’s Statement of Faith and Christian Community Representative Statement and conduct oneself consistently with CRISTA’s mission and values.
Knowledge of Microsoft Office and MP2 work-order entry.

Nice To Haves

Microsoft Office knowledge is listed under preferred software/equipment qualifications.

Responsibilities

Greet and assist residents, family members or advocates, visitors, and vendors courteously and professionally.
Ensure visitors and vendors sign in and out of buildings.
Answer phone calls for Crista Senior Community and CRISTA Ministries as needed.
Respond to smoke alarms and other alarms, including triaging fire and disaster situations and handling or referring them appropriately.
Meet or refer residents’ needs, including copying, faxing, selling stamps, mailing packages, scheduling guest apartments, and arranging elevator pads and roll-away beds.
Maintain petty cash accurately and record, coordinate, and track maintenance requests.
Register, confirm, and cancel event and bus-trip reservations for residents.
Maintain information systems and work with the HIPAA Privacy Officer to uphold confidentiality requirements at the reception desk and within Crista Senior Community.
Provide administrative support to the Administrator, Business Office Manager, and Admissions Coordinator.
Keep the Administrator and Crista Shores Leadership Team informed about information and situations relevant to residents’ safety and status.
Assist with daily mail distribution and assemble and mail packets to prospective residents as requested.
Complete shift documentation in the receptionist log, initiate incident reports, and provide forms for transfers to hospitals or other facilities.
Track keys checked in and out by staff, vendors, and residents.
Prepare residents’ monthly payments for deposit.
Work collaboratively with the supervisor, coworkers, and customers.
Perform other related duties as assigned and conduct oneself in a manner consistent with CRISTA’s mission, vision, Statement of Faith, and Christian Community Representative Commitment.