Receptionist (On Call)

The Goodman Group, LLC•Clackamas, OR

About The Position

The Receptionist greets and assists visitors, residents, callers, and vendors, providing courteous, responsive customer service. Under supervisor direction, the role performs administrative and business-office support in accordance with established procedures. The receptionist handles visitor and phone inquiries, maintains staff and resident information, supports admissions and resident orientation, and assists with business functions such as cash transactions, deposits, marketing, information, and tours. The position also helps maintain a clean, professional work environment and follows confidentiality, privacy, security, and facility policies.

Requirements

Meet all applicable state and federal requirements for the position.
High school diploma or GED.
Knowledge and proficiency with Microsoft Office Suite; experience with MS Word, Excel, email, and other computer skills.
Effective oral and written communication skills and the ability to communicate clearly with supervisors, team members, prospects, residents, and families.
Ability to make independent decisions and follow instructions.
Ability to deal tactfully with personnel, prospects, residents, family members, visitors, government agencies and personnel, and the public.
Ability to work with ill, disabled, elderly, and emotionally upset people.
Knowledge of state rules, regulations, and laws applicable to residential care facilities.
Obtain criminal clearance and other required screening before employment.
Obtain required health screening and TB clearance.
Provide documentation proving at least 18 years of age.
Hold First Aid training certification.

Nice To Haves

One year of experience in a clerical position or successful completion of a secretarial science program from an accredited school or college.

Responsibilities

Greet visitors, residents, and vendors professionally, identify visitors, direct them to the appropriate location, and record visitor information as required.
Answer and route incoming telephone calls, operate paging and telephone systems, and locate appropriate personnel in response to community requests.
Maintain accurate staff contact and emergency information and update the resident roster while adhering to HIPAA requirements.
Assist with processing and organizing admissions paperwork and help ensure new residents are oriented to the facility in coordination with the Director of Resident Care Service.
Protect confidential information and ensure records are stored securely.
Identify security concerns and notify the supervisor or appropriate authorities.
Communicate facility policies and procedures to visitors, staff, and vendors.
Perform administrative tasks including word processing, copying, filing, sorting mail, and ordering repairs through Maintenance Connection.
Complete deposit slips and account for cash received.
Support other business functions, which may include marketing, providing information, and conducting tours.
Maintain a clean work environment and professional image.
Document and resolve resident or family concerns when appropriate, or relay concerns to appropriate staff.
Respond to resident and family inquiries and resolve issues or refer inquiries to the Business Office Manager or Executive Director as appropriate.
Conduct small monetary transactions for items and services such as stamps, meals, faxing, and copies.
Perform other essential duties as assigned.