On Call Receptionist

St Pauls Senior Services•SAN DIEGO, CA

About The Position

The On Call Receptionist is responsible for reception desk functions that support the service and safety of residents and employees at a 24/7 senior living facility. The role is a key part of the facility’s safety and security process and requires professional, courteous, and conscientious conduct. This is an as-needed position with flexible scheduling. Shifts may include AM (7:00 AM–3:00 PM), PM (3:00 PM–11:00 PM), and NOC (11:00 PM–7:00 AM).

Requirements

Must be at least 18 years of age.
Good verbal and written communication skills.
Fluent English speaking ability.
Ability to interact calmly and professionally with staff, visitors, and residents, in person and by telephone.
Ability to handle emergency and stressful situations positively and calmly.
Enjoy contact with seniors and demonstrate compassion for them.
Present a neat, well-groomed, professional appearance and promote a positive, professional image of St. Paul's.
Use good judgment and act independently with little or no supervision.
Ability to operate telephone systems, intercoms, door-opening systems, facility fire panels, and CCTV security systems, and sort postal deliveries as needed.
High school diploma or equivalent.
Current CPR and First Aid certification, which must be maintained.

Nice To Haves

Experience in a field requiring contact with the public is highly desired.

Responsibilities

Monitor security doors and gates leading into the facility and garage, and maintain building security at all times.
Receive and implement security instructions from the Facilities Manager.
Understand and use emergency and security alarm systems, intercoms, and telephone systems at all St. Paul's facilities.
Attend required training on emergency alarm and communication systems and, when requested, coordinate training for other staff.
Use emergency telephone, pager, and disaster contact lists, policies, and procedures as required.
Maintain radio contact between the Manor and Villa, and with CCC when CCC is open.
Understand and use radio equipment, particularly during power or telephone system failures.
Perform radio checks with other facilities and security personnel during day and evening periods.
Report problems to the Facilities Manager as soon as possible.
Process resident requests for service, repairs, food trays, and emergency help.
Operate telephone systems, intercoms, door-opening systems, fire panels, and CCTV security systems, and sort postal deliveries as needed.