Receptionist (On-Call)

CRISTA Senior Living•Silverdale, WA

3d•$18 - $24•Onsite

About The Position

The Receptionist greets residents, visitors, and vendors at Crista Shores, accommodates residents’ varied needs, and answers calls to Crista Senior Community and CRISTA Ministries as needed. The role provides reception and administrative support in a senior living community, responds to alarms and urgent situations, maintains records and reservations, and helps keep leadership informed about resident safety and status. The position is on-call, with variable shifts and availability to work weekdays and/or weekends.

Requirements

High school graduate or equivalent.
Experience working as a receptionist and/or customer service representative.
Experience working in an office environment with continual interruptions while coordinating with residents and team members.
Bookkeeping and light typing experience.
Knowledge of Microsoft Office and MP2 work order entry.
Good interpersonal and organizational skills.
Ability to communicate with seniors in a positive, courteous, confidential, and professional manner.
Ability to handle a fast-paced environment.
Good judgment in responding to routine, urgent, and emergent requests and situations.
Ability to maintain detailed, neat, and accurate daily shift-log documentation.
Enjoy working with seniors.
Ability to pass background checks relating to the DSHS Secretary’s List of Crimes and Negative Actions (WAC 388-113).
Belief that Jesus Christ is Lord and Savior and commitment to continued spiritual growth and development.
Prayerfully seek God’s will in personal life and ministry at CRISTA; engage in ministry through prayer and spiritual practices.
Affirm, align with, and support CRISTA’s Statement of Faith and Christian Community Representative Statement/Commitment, and conduct oneself consistently with CRISTA’s mission, vision, and Christian Community Policy.
Demonstrate the values of a CRISTA leader.

Nice To Haves

Microsoft Office knowledge is listed as a preferred software/equipment qualification.

Responsibilities

Greet and courteously assist residents, family members or advocates, visitors, and vendors in person and by phone.
Ensure visitors and vendors sign in and out of buildings.
Respond to smoke alarms and other alarms; handle or refer situations as appropriate, including triaging fire and disaster events.
Meet or refer residents’ requests, such as copying, faxing, selling stamps, mailing packages, scheduling guest apartments, and arranging elevator pads or roll-away beds.
Maintain petty cash records and coordinate and track maintenance requests.
Register, confirm, or cancel residents’ event and bus trip reservations.
Maintain information systems and collaborate with the HIPAA Privacy Officer to uphold confidentiality requirements at reception and within the community.
Provide administrative support to the Administrator, Business Office Manager, and Admissions Coordinator.
Keep the Administrator and Crista Shores Leadership Team informed about information and situations relevant to resident safety and status.
Assist with daily mail distribution and assemble and mail packets for prospective residents as requested.
Complete shift documentation in the receptionist log, initiate incident reports, and provide transfer forms for hospitals or other facilities.
Check keys in and out for staff, vendors, and residents.
Prepare residents’ monthly payments for deposit.
Work collaboratively with the supervisor, coworkers, and customers.
Perform other related duties as assigned and conduct oneself in alignment with CRISTA’s mission, vision, Statement of Faith, and Christian Community Representative Commitment.