Veterinary Receptionist

Veterinary Practice Partners • Montgomery, AL

1d

About The Position

Orchard Road Animal Hospital is seeking a dedicated, client-focused Veterinary Receptionist. The role is open to candidates with transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments. Veterinary-specific knowledge is not required; onboarding and training are provided. The receptionist will welcome clients and patients, manage calls and appointments, process payments, maintain records, support communication with clinical staff, and help keep the reception area organized. The position calls for composure under pressure, an affinity for animals, and compassionate interpersonal skills, including when assisting clients in emotionally demanding situations.

This is a full-time position. Employees work five days per week, with one day off and every other Saturday. Hospital hours are Monday and Friday, 8:00 AM–6:00 PM; Tuesday through Thursday, 8:00 AM–6:00 PM or 8:00 PM; and Saturday, 8:00 AM–12:00 PM. Pay is $16.50–$18.50 per hour, determined by skills, experience, and qualifications.

Orchard Road Animal Hospital is a full-service AAHA-accredited hospital serving the Montgomery, Illinois community since 1992. Its services include preventive care, diagnostics, surgery, dentistry, and urgent care. The hospital describes its care as compassionate, high-quality, personalized, and progressive, and is committed to client education and an inclusive culture.

Requirements

• At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details.
• Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Perform client check-out, including processing payments, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
• Perform accurate data entry and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed