Veterinary Receptionist

Parker Center Animal Clinic•Parker, CO

About The Position

Parker Center Animal Clinic is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the client experience and combines accurate administrative work with warm, professional communication, including during sensitive or emotionally complex interactions. Candidates should have experience managing high-volume front desk operations, remain composed under pressure, and provide consistent customer service in a clinical setting. The schedule requires availability Monday through Friday between 6:30 a.m. and 6:30 p.m., with occasional rotating Saturdays from 7:30 a.m. to 2:30 p.m. Candidates must be able to work four 10-hour shifts per week. Compensation is $19–$22 per hour, determined by skills, experience, and qualifications. A $500 sign-on bonus is paid in two installments: $250 after 90 days and $250 after six months. Parker Center Animal Clinic is an AAHA Accredited and Cat-Friendly Practice focused on compassionate, high-quality care for clients and patients.

Requirements

At least 1 year of experience as a veterinary receptionist.
Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
Strong verbal and written communication skills, including active listening and conflict resolution.
Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Availability Monday through Friday between 6:30 a.m. and 6:30 p.m., with occasional rotating Saturday shifts from 7:30 a.m. to 2:30 p.m.
Ability to work four 10-hour shifts per week.

Nice To Haves

Experience with Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet practice management software.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
Answer and manage a multi-line telephone system and respond to inquiries about scheduling, prescription refills, vaccination records, and general hospital information.
Complete client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during euthanasia scheduling and end-of-life discussions.
Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
Keep the reception area and waiting room clean and organized.