Veterinary Receptionist

Veterinary Practice Partners • Tempe, AZ

2d • $18 - $21

About The Position

Topaz Vet Clinic is seeking a dedicated, client-focused Veterinary Receptionist to welcome clients and patients and support the clinic’s daily operations. Candidates with transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service settings are welcome. Veterinary-specific knowledge is not required; onboarding and training will cover veterinary workflows, software, and medical terminology.

This is a full-time position with a four-day workweek consisting of four 10-hour shifts. The practice is open Monday through Friday, 7:30 AM to 6:00 PM, and the role has no weekend hours. Pay is $18–$21 per hour, based on skills, experience, and qualifications.

Topaz Vet Clinic is an AAHA-accredited, four-doctor practice with a smaller team that values growth, learning, and compassion for patients and colleagues. The clinic is seeking someone who is composed under pressure, has a genuine affinity for animals, and can support clients through a range of experiences, including emotionally demanding situations.

Requirements

• At least 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
• Proven customer service skills and strong verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and comfort learning new software and workflows.
• Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
• Genuine affinity for animals and comfort working in a clinical setting.

Nice To Haves

• Experience in a veterinary clinic, animal care facility, or medical office.
• Familiarity with veterinary or medical terminology.
• Experience with PIMS software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details professionally and welcomingly.
• Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
• Complete client check-out, including processing payments, posting charges, and scheduling future appointments.
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
• Enter data accurately and maintain organized records in the practice management system after onboarding and training.
• Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan for full-time employees.
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology.
• Professional development opportunities.
• Employee pet discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed