Veterinary Receptionist

BluePearl Vet, LLC • Southfield, MI

11d • Onsite

About The Position

BluePearl Pet Hospital in Southfield, Michigan, is hiring a Client Service Coordinator (Veterinary Receptionist). This role is the first point of contact for clients and is essential to the hospital’s success. The coordinator provides warm, professional acknowledgement and attentive, compassionate support to clients, including during emotional or difficult situations. The role includes assessing arriving clients’ needs and pets’ general condition, determining whether emergency arrivals require immediate (“stat”) or standard attention, directing non-patient calls and visitors to the appropriate team member, and confirming appointments with accurate preparation information. The coordinator also supports grieving clients and serves as a liaison with service agencies during the handling of pet remains.

The hospital offers flexible shifts of 10 a.m.–6 p.m., 2 p.m.–10 p.m., and 9 p.m.–5 a.m. BluePearl describes a collaborative, family-like culture and provides opportunities for skill development and career advancement. Applicants must have current, unrestricted authorization to work in the United States and must not require future employment-based green card sponsorship. The position is not eligible for visa sponsorship or sponsorship transfer.

Requirements

• Excellent customer service skills.
• Ability to function calmly and compassionately in emotional and difficult situations.
• Ability to communicate clearly, slowly, and calmly in person and by telephone.
• Current, unrestricted authorization to work in the United States; must not require future sponsorship for an employment-based green card.

Responsibilities

• Greet clients warmly and professionally when they enter the hospital.
• Maintain a friendly, approachable demeanor and communicate clearly and calmly in person and over the telephone.
• Listen compassionately and provide clients with guidance, comfort, and support.
• Assess each arriving client’s needs and the pet’s general condition.
• Determine whether an emergency arrival is a “stat” or a standard emergency.
• Respond to non-patient calls and visitors and connect them with the appropriate team member.
• Confirm appointments in advance and provide accurate information about preparing pets for appointments.
• Offer emotional support and resource materials to grieving clients compassionately and discreetly.
• Liaise with service agencies during the handling of pet remains, ensuring the process is complete, accurate, and compassionate.

Benefits

• Trupanion pet insurance and associate discounts on pet treatments, procedures, and food.
• Skill-based leveling and opportunities for advancement as skills and experience grow.
• Talent development programs and leadership workshops.
• Annual continuing education allowance and free continuing education sessions.
• BluePearl University training and access for clinicians to more than 2,000 medical journals.
• Medical, dental, vision, and life insurance options.
• Flexible work schedules.
• 401(k) and retirement planning.
• Paid time off and floating holiday plans.
• Health and well-being resources for stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed