Veterinary Receptionist

Yorktown•Yorktown, VA

11d•Onsite

About The Position

Animal Emergency Center of Yorktown is an emergency and urgent care hospital in Yorktown, Virginia, with a tenured and capable technician and support team. The practice uses current medical techniques and equipment and describes its culture as supportive, collaborative, and committed to learning and mentoring. The Veterinary Receptionist maintains the reception area's appearance, welcomes clients and patients, answers questions, and triages client concerns. The role handles calls and emails, routes requests to the appropriate party, schedules appointments to support efficient daily flow, checks clients in and out, and processes payments. Receptionists also provide compassionate, discreet emotional support to clients during difficult situations and must be comfortable with varying medical outcomes. The position includes virtual and hands-on training and continuing development opportunities. The listed schedule is Sunday, Monday, Thursday, and Friday from 6 p.m. to 2 a.m. The role may involve unpleasant odors and noises and potential exposure to bites, scratches, animal waste, and contagious diseases.

Requirements

Be a compassionate and calm team player.
Ability to multitask.
Strong communication skills.
Be highly organized and possess computer skills.
Be a self-starter with a desire to continue advancing knowledge and skills.
Be able to withstand unpleasant odors and noises.
Be prepared for potential exposure to bites, scratches, animal waste, and contagious diseases.

Nice To Haves

At least one year of veterinary experience is preferred.

Responsibilities

Maintain the visual appeal of the hospital reception area.
Greet and welcome clients and patients.
Answer questions and triage client concerns.
Answer calls and emails and direct them to the appropriate party for resolution.
Schedule appointments to maximize efficiency and daily flow.
Check clients in and out and process payments.
Offer friendly, compassionate, and discreet emotional support to clients during times of need.

Benefits

Comprehensive benefits, including health, dental, vision, liability, life and supplemental insurance, 401(k) and 401(k) matching, HSA, and FSA.
Employee Assistance Program.
Paid vacation and sick time for all employees.
Paid bereavement program.
Paid parental leave program.
Continuing education allowance for licensed, registered, or certified roles.
Tuition assistance program.
Access to a CVA/CVT/CVPM partnership through Penn Foster.
Career development opportunities.
Referral bonus program for most positions.
Additional benefits may be available, such as personal pet discounts, holiday pay, uniform allowance, and bonuses.