Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - Bronson Pediatrics - Stadium Dr., Kalamazoo

Bronson Healthcare Group•Kalamazoo, MI

1d•Onsite

About The Position

The Practice Support Assistant (Clinic Receptionist) performs reception, scheduling, registration, recordkeeping, payment-processing, and general clerical duties for Bronson Pediatrics. The position is full-time, 40 hours per week, on first shift at the Stadium Drive location in Kalamazoo. The role also involves maintaining patient confidentiality, supporting a clean and safe work area, and treating patients, families, visitors, customers, and employees with kindness and respect. Employees providing direct patient care must demonstrate competencies specific to the population served. The role may include additional Practice Centralized Services duties, such as entering demographic and insurance information for clinical patients, reviewing accounts for missing or inaccurate information, and coordinating with office staff to ensure accurate registration. The Practice Support Assistant maintains provider schedules, runs system reports, prepares and verifies deposits, and performs other duties assigned by the physician or practice manager/office supervisor.

Requirements

High school diploma or GED.
Three to six months of related experience.
Keyboarding and computer skills.
Ability to file accurately and organize, alphabetize, and prioritize multiple tasks.
Professional communication and excellent customer service skills.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Ability to establish effective working relationships with office staff and employees in a team environment.
Ability to perform light clerical duties as assigned.

Nice To Haves

Previous experience working with medical insurance is highly preferred.
Previous computer experience with hospital-based programs, such as Medic/Misys/Tiger, or another practice management system is preferred.

Responsibilities

Answer phones, greet patients, take messages, route callers, and provide or relay information consistent with service standards.
Register patients and confirm patient and guarantor demographic and insurance information; complete all required fields in the practice management system.
Determine patient co-payments using an electronic insurance verification system and collect current and past-due payments.
Enter charges and payments into the MISYS/Tiger system or another practice management system.
Prepare encounter forms for charge entry using the correct ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office or provider preferences and patient needs.
Prepare and retrieve files, maintain patient medical records according to required standards, and obtain authorization to transfer private health information.
Maintain the confidentiality of patient data and information.
Perform office duties such as sorting and distributing mail, copying, filing, faxing, ordering supplies, completing forms, and composing, formatting, typing, and proofreading standard correspondence, reports, and other documents.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments; print physicians’ daily schedules.
Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Maintain a clean unit environment and work area, and report equipment malfunctions or problems to appropriate personnel.
Maintain accountability for assigned special projects and perform other individual assignments or duties as directed by management, the physician, or the practice manager/office supervisor.
Establish and maintain effective working relationships within the organization and demonstrate teamwork and integrity.
Continue learning and complete required training and education, including department-specific requirements; keep skills and knowledge current for assigned responsibilities.
Complete required documentation accurately and on time.
Follow hospital safety and infection-control policies and procedures and maintain a safe, clean environment.
In Practice Centralized Services, enter demographic and insurance information for clinical patients, review accounts for missing or inaccurate information, and communicate with office staff to support accurate registration.
Maintain unsupervised access to unit medication rooms for stocking and/or retrieving supplies.