Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - Pediatric Surgery - Kalamazoo

Bronson Healthcare•Kalamazoo, MI

3d•Onsite

About The Position

The Practice Support Assistant performs clinic reception and administrative duties for Pediatric Surgery, including answering phones, greeting patients, scheduling appointments, checking in patients, preparing and retrieving files, and directing telephone calls. The role registers patients and verifies demographic and insurance information, enters charges and payments, maintains medical records and confidentiality, and supports the daily operations of the practice. Employees providing direct patient care must demonstrate competencies specific to the population served. The position also includes basic clerical and office tasks, maintaining provider schedules, running system reports, preparing and verifying deposits, supporting assigned projects, and keeping the work area clean and safe. Additional centralized-services duties may include entering demographic and insurance information for clinical patients and following up on missing or inaccurate registration details with office staff. This is a full-time, 40-hour-per-week, first-shift role located at the Medical Office Pavilion in Kalamazoo. The work involves substantial computer and visual activity, regular hand-eye coordination, and some walking, standing, stooping, bending, sitting, and lifting of light objects.

Requirements

High school diploma or GED.
Three to six months of related experience.
Keyboarding and computer skills.
Ability to file accurately and to organize, alphabetize, and prioritize multiple tasks.
Professional communication and excellent customer service skills.
Ability to perform light clerical duties.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Excellent verbal and communication skills.
Ability to establish effective working relationships with office staff and employees in a team environment.

Nice To Haves

Previous experience working with medical insurance.
Previous computer experience, including hospital-based programs such as Medic/Misys/Tiger or another practice management system.

Responsibilities

Register patients and confirm patient and guarantor demographic and insurance information.
Complete required fields in the practice management system.
Determine patient co-payments using an electronic insurance verification system and collect current and past-due amounts.
Enter charges and payments into MISYS/Tiger or another practice management system.
Prepare encounter forms for charge entry using the correct ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
Maintain patient medical records according to required standards and obtain authorization for transfer of private health information.
Maintain confidentiality of patient data and information.
Perform basic office duties, including sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
Compose, format, type, and proofread standard correspondence, reports, and other documents.
Maintain a clean unit environment and work area and report equipment malfunctions or problems to appropriate personnel.
Maintain accountability for special projects and perform assignments as directed by management.
Maintain effective working relationships within the organization and engage in ongoing study and required training to maintain competence.
Ensure required documentation is accurate and timely.
Treat patients, families, visitors, customers, and employees with kindness and respect; demonstrate teamwork and integrity.
Follow hospital safety and infection-control policies and procedures and maintain a safe, clean environment.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments.
Print physicians' daily schedules and run MISYS/Tiger reports, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Perform other duties assigned by the physician or practice manager/office supervisor.
Maintain unsupervised access to unit medication rooms for stocking and/or retrieving supplies.
For Practice Centralized Services, enter demographic and insurance information for clinical patients, review accounts for missing or inaccurate information, and communicate with office staff to support accurate registration.