Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - Pediatric Surgery - Kalamazoo

Bronson Healthcare Group•Kalamazoo, MI

2d•Onsite

About The Position

The Practice Support Assistant (Clinic Receptionist) supports the Pediatric Surgery practice in Kalamazoo by performing reception, patient registration, scheduling, records, payment, and general clerical duties. The role includes responding to patients and callers, coordinating with office staff and providers, and maintaining accurate and confidential patient information. Employees providing direct patient care must demonstrate competencies specific to the population served. The position is full-time, first shift, with 40 scheduled hours per week. It is based at the Medical Office Pavilion, South Campus, 601 John Street, Kalamazoo. The work involves substantial computer and visual work, along with regular walking, standing, stooping, bending, and sitting, and some lifting of light objects.

Requirements

High school diploma or GED.
3–6 months of related experience.
Keyboarding and computer skills, accurate filing, and ability to organize, alphabetize, and prioritize multiple tasks.
Professional communication and excellent customer-service skills, including the ability to maintain positive customer service and effective working relationships in a team environment.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Ability to perform light clerical duties and the physical activities described for the role.
Ability to complete required documentation accurately and promptly and to complete required training and education.

Nice To Haves

Previous experience working with medical insurance is highly preferred.
Previous computer experience with hospital-based programs, such as Medic/Misys/Tiger, or another practice management system, is preferred.

Responsibilities

Register patients and confirm demographic, guarantor, and insurance information; complete required fields in the practice management system.
Determine patient copayments using electronic insurance verification and collect current or past-due payments.
Enter charges and payments into MISYS/Tiger or another practice management system.
Prepare encounter forms for charge entry, using the correct ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Answer telephone calls, take messages, route callers, and provide or relay information consistent with service standards.
Maintain patient medical records to current standards; obtain authorizations for transfers of private health information and protect patient confidentiality.
Perform general office duties such as sorting and distributing mail, copying, filing, faxing, ordering supplies, completing forms, and composing, formatting, typing, and proofreading standard correspondence and reports.
Maintain a clean work area and report equipment malfunctions or problems to appropriate personnel.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments; print physicians' daily schedules.
Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
For Practice Centralized Services, enter patient demographic and insurance information, review accounts for missing or inaccurate information, and communicate with office staff to support accurate registration.
Complete assigned special projects and other duties as directed by management, physicians, or the practice manager/office supervisor.
Maintain effective working relationships, demonstrate teamwork and integrity, and treat patients, families, visitors, customers, and employees with kindness and respect.
Maintain competence through ongoing study and required training; complete required documentation accurately and on time.
Follow hospital safety and infection-control policies and maintain a safe, clean environment.
Maintain unsupervised access to unit medication rooms for stocking and/or retrieving supplies.