Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - Bronson Pediatrics - Stadium Dr., Kalamazoo

Bronson Healthcare•Kalamazoo, MI

3d•Onsite

About The Position

The Practice Support Assistant performs reception and clerical duties for Bronson Pediatrics, including answering phones, greeting patients, scheduling appointments, checking in patients, preparing and retrieving files, and directing telephone calls. The role registers patients and confirms demographic and insurance information, enters charges and payments, collects patient balances, and maintains medical records and confidentiality. It also supports provider schedules, office operations, deposits, reports, and other assigned tasks. Employees providing direct patient care must demonstrate competencies specific to the population served. The position is based at Bronson Pediatrics on Stadium Drive in Kalamazoo and is scheduled for 40 hours per week on the first shift. The role involves substantial computer and visual work, along with regular walking, standing, stooping, bending, sitting, and occasional lifting of light objects. The assistant is expected to maintain a safe, clean work area, follow safety and infection-control procedures, complete required training and documentation, and treat patients, families, visitors, customers, and employees with kindness and respect.

Requirements

High school diploma or GED.
3–6 months of related experience.
Keyboarding and computer skills; ability to file accurately and perform light clerical duties.
Professional communication and excellent customer service skills.
Ability to organize, alphabetize, and file, and to prioritize multiple tasks.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Excellent verbal and communication skills and ability to maintain positive customer service.
Ability to establish effective working relationships with office staff and employees in a team environment.
Ability to meet the role's mental, visual, and physical demands, including sustained computer and close visual work, hand-eye coordination, regular walking, standing, stooping, bending, and sitting, and some lifting of light objects.

Nice To Haves

Previous experience working with medical insurance.
Previous computer experience with hospital-based programs such as Medic, Misys, or Tiger, or another practice management system.

Responsibilities

Register patients and confirm patient and guarantor demographic and insurance information.
Complete required fields in the practice management system.
Determine patient co-payments using electronic insurance verification and collect current and past-due amounts.
Enter charges and payments into the MISYS/Tiger system or another practice management system.
Prepare encounter forms for charge entry using the correct ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals in accordance with office and provider preferences and patient needs.
Answer telephones, take messages, route callers, and provide or relay information in accordance with service standards.
Maintain patient medical records according to current required standards; obtain authorization for transfer of private health information and protect confidentiality.
Perform basic office duties, including sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
Compose, format, type, and proofread standard letters, reports, correspondence, and other documents.
Maintain a clean unit environment and work area and report equipment malfunctions or problems to appropriate personnel.
Maintain accountability for special projects and perform individual assignments as directed by management.
Maintain competence through continuing study and complete required training and education, including department-specific requirements.
Ensure required activity documentation is accurate and timely.
Establish and maintain effective working relationships and demonstrate teamwork, integrity, kindness, and respect.
Follow hospital safety and infection-control policies and procedures and help maintain a safe, clean environment.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduled appointments, and add-on appointments.
Print physicians' daily schedules and run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Perform other duties assigned by the physician or practice manager/office supervisor.
Maintain unsupervised access to unit medication rooms for stocking and/or retrieving supplies.
For Practice Centralized Services, enter patient demographics and insurance information, review accounts for missing or inaccurate information, and communicate with office staff to support accurate registration, including for new patients, patients not seen in over a year, flagged accounts, inactive insurance, and auto/workers' compensation cases.