Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - Bronson Internal Medicine - Paw Paw, MI

Bronson Healthcare•Paw Paw, MI

4d•Onsite

About The Position

The Practice Support Assistant performs reception and clerical duties for Bronson Internal Medicine in Paw Paw, Michigan. Responsibilities include answering phones, greeting patients, scheduling appointments, checking patients in, preparing and retrieving files, and directing calls. Employees providing direct patient care must demonstrate competencies specific to the population served. The role registers patients and confirms demographic, guarantor, and insurance information; collects co-payments and other amounts due; enters charges and payments; and prepares encounter forms for charge entry using applicable ICD-9 and CPT codes. The assistant schedules and coordinates appointments, tests, and referrals, maintains medical records and confidentiality, and obtains authorization for transfer of private health information. Additional duties include general office work, preparing correspondence and reports, maintaining provider schedules, printing daily schedules, running system reports, preparing and verifying deposits, and keeping the work area clean and safe. The position may also involve special projects and other duties assigned by management, a physician, or the practice manager/office supervisor. In Practice Centralized Services, duties may include entering and reviewing patient demographic and insurance information and communicating with office staff to correct registration issues.

Requirements

High school diploma or GED.
Three to six months of related experience.
Keyboarding and computer skills, accurate filing ability, professional communication, and excellent customer service skills.
Ability to perform light clerical duties, organize and alphabetize, file accurately, and prioritize multiple tasks.
Excellent math skills and ability to use basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Excellent verbal and communication skills and ability to maintain positive customer service.
Ability to establish effective working relationships with office staff and employees in a team environment.

Nice To Haves

Previous experience working with medical insurance.
Previous computer experience with hospital-based programs such as Medic, Misys, Tiger, or another practice management system.

Responsibilities

Answer phones, greet patients, direct calls, take messages, and provide or relay information consistent with service standards.
Register patients and confirm patient, guarantor, demographic, and insurance information; complete required fields in the practice management system.
Determine co-payments using electronic insurance verification and collect current and past-due amounts.
Enter charges and payments into the MISYS/Tiger system or another practice management system.
Prepare encounter forms for charge entry using the correct ICD-9 and CPT codes as they relate to Codescan.
Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
Maintain patient medical records to required standards, obtain authorization for transfer of private health information, and protect confidentiality.
Perform office duties including sorting and distributing mail, copying, filing, faxing, ordering supplies, completing forms, and preparing, formatting, typing, and proofreading correspondence and reports.
Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments; print physician daily schedules.
Run reports from the MISYS/Tiger system, such as charge summaries and missing-ticket reports.
Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
Maintain a clean unit and work area and communicate equipment problems to appropriate personnel.
Maintain accountability for special projects and perform other assignments as directed by management, physicians, or the practice manager/office supervisor.
Complete required training and education and engage in continued learning to maintain competence, knowledge, and skills.
Complete required documentation accurately and on time; treat patients, families, visitors, customers, and employees with kindness and respect; demonstrate teamwork and integrity.
Follow hospital safety and infection-control policies and procedures and maintain a safe, clean environment.
Maintain unsupervised access to unit medication rooms for stocking and/or retrieving supplies.
In Practice Centralized Services, enter patient demographic and insurance information, review accounts for missing or inaccurate information, and communicate with office staff to address registration issues.