Receptionist - Administrative Assistant

Commonwealth Charter Academy•Cranberry Township, PA

1d•Onsite

About The Position

The Receptionist/Administrative Assistant works full-time at and reports daily to a Family Service Center in Pennsylvania. This role handles front-desk and administrative functions, serves as a first point of contact for visitors, provides administrative support to center staff, responds to phone calls and general messages, and works with the Site Lead on projects and center needs. The employee is expected to model CCA’s values, follow its standards, and maintain professional, engaged conduct. The position may also support specific departments and school-wide or center events. Assigned work may be coordinated by a Department Manager and the Manager of FSC Receptionists/Administrative Assistants to ensure appropriate workload, effectiveness, responsiveness, and accountability. The role may serve as the point of contact when the Site Lead is absent.

Requirements

High school diploma.
One year of relevant work experience.
Valid Pennsylvania driver's license.
Appropriate automobile insurance coverage.
Must be able to commute to a Family Service Center regardless of commute complexity.
Must reside within the Commonwealth of Pennsylvania.
Excellent verbal and written communication skills.
Ability to work effectively independently and as part of a collaborative team.
Strong attention to detail, thoroughness, organization, and time management.
Proficiency with technology programs, including Microsoft operating systems and MS Office.
Exceptional customer service skills.
Ability to work in a fast-paced, deadline-oriented environment.
Ability to work remotely if necessary or as needed.
Ability to work occasional evening hours as needed to support families.

Nice To Haves

Associate degree.
Five years of relevant work experience.

Responsibilities

Greet staff, students, families, prospective families, vendors, and visitors, providing responsive, high-quality customer service.
Handle incoming calls by triaging inquiries, transferring or introducing calls, and taking and distributing messages.
Maintain shared spaces and visitor areas, including their daily appearance and flow.
Schedule and coordinate appointments, room use, and CCA vehicle use.
Manage fleet vehicles by reviewing travel requests, scheduling vehicles, maintaining gas receipts and tracking keys and credit cards, inspecting vehicles for cleanliness, and scheduling and facilitating maintenance.
Support Outreach events by preparing and replenishing materials, charging and tracking technology such as iPads, ordering requested supplies or food, attending events when needed, and coordinating related logistics.
Receive, distribute, and prepare mail and shipments, including UPS and FedEx.
Operate and maintain the postage machine.
Order office supplies, maintain storage areas, and ensure orders are tracked, approved, and consistent with CCA policies.
Greet and register students at school events held at the assigned Family Service Center.
Support departments including HR, IT, Outreach, the Business Office, Enrollment, Truancy, and school-specific projects, as assigned.
Provide administrative support for center and school-wide events, including Family Fun Fests, graduation, Back-to-School events, and welcoming new staff.
Liaise with vendors on facility-related needs and coordinate services in collaboration with the Site Lead and Facilities.
Coordinate center-specific employee engagement activities, such as theme parties and food trucks.
Support on-site facilities tasks, including creating swipe badges, assisting with monthly fire drills, and serving as a point of contact for custodial services.
Support new-hire onboarding by processing I-9 verification, creating staff ID badges, and providing Family Service Center tours.
Serve as the point of contact when the Site Lead is absent.
Perform additional duties as assigned.