ADMINISTRATIVE ASSISTANT/ Receptionist
About The Position
Pioneer Valley Hospice is seeking an Administrative Assistant to join its collaborative, innovative team. This skilled member of the support services staff is assigned primary responsibilities and provides support for general administrative functions. The role communicates with patients, families, caregivers, and staff in person and by telephone while maintaining the confidentiality of patient information. The Administrative Assistant supports referral and admissions activities, patient documentation and medical-record processes, office supply needs, communications, reporting, and administrative coverage for other staff.
Responsibilities
- Communicate effectively with patients, families, caregivers, and staff face-to-face and by telephone.
- Answer incoming calls and forward or refer them to the appropriate staff member, or take a message when the person is unavailable.
- Triage patient and family telephone calls to clinical staff.
- Complete routine reports and new assignments accurately and on time.
- Assist with taking referrals and communicating with the Referral and Admissions Team.
- Enter data into appropriate tracking systems.
- Help assemble medical records and other packets.
- File open and closed medical records as needed.
- Help stock incoming office supplies and medical supplies as needed.
- Send, receive, and monitor faxes for staff.
- Provide backup or assistance to other administrative staff when needed.
- Assist the Admissions Office with referrals.
- Assist with admission, transfer, death, and discharge communications.
- Track and order printed materials.
- Assist with the survey process and data upload.
- Assist with preparing patient documentation as needed.
- Maintain confidentiality of all patient information.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
