Veterinary Receptionist

Orchard Road Animal Hospital•Montgomery, AL

About The Position

Orchard Road Animal Hospital is seeking a dedicated, client-focused Veterinary Receptionist to welcome clients and patients, support hospital operations, and provide compassionate service. Candidates may bring transferable experience from human medical or dental offices, urgent care, emergency services, or high-volume hospitality and customer service environments. Veterinary-specific knowledge is not required; onboarding and training will cover veterinary workflows, software, and medical terminology. The position is full-time. Employees work five days per week, with one day off and every other Saturday. The hospital is open Monday and Friday from 8:00 AM to 6:00 PM; Tuesday through Thursday from 8:00 AM to either 6:00 PM or 8:00 PM; and Saturdays from 8:00 AM to 12:00 PM. Pay is $16.50–$18.50 per hour, based on skills, experience, and qualifications. Orchard Road Animal Hospital has served the Montgomery, Illinois community since 1992. It is a full-service AAHA-accredited hospital providing preventive care, diagnostics, surgery, dentistry, and urgent care in a modern facility. The hospital emphasizes compassionate, personalized veterinary care, client education, and an inclusive culture that celebrates diversity.

Requirements

At least one year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
Strong customer service skills and verbal and written communication, including active listening and conflict resolution.
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale systems.
Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and comfort learning new software and workflows.
Reliability, punctuality, and professionalism, with the ability to work independently and as part of a team.
Genuine affinity for animals and comfort working in a clinical setting.

Responsibilities

Greet and check in clients and patients, collect intake information, and confirm appointment details.
Answer and manage a multi-line telephone system, direct calls, and respond to inquiries about scheduling, services, and general information.
Process client check-outs, including payments, posting charges, and scheduling future appointments.
Provide composed, compassionate customer service to clients experiencing anxiety, distress, or difficult news about their pet’s health.
Enter data accurately and maintain organized records in the practice management system after onboarding and training.
Communicate with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
Maintain a clean, organized, and welcoming reception and waiting area.