Receptionist

Atria Senior Living • NV-Reno, NV

1d

About The Position

The Receptionist welcomes visitors and handles incoming calls, messages, and general questions about the community. The role also coordinates guestroom reservations and appointment calendars, processes mail and deliveries, maintains office equipment and supplies, and performs clerical and basic payment-collection duties. The position may include driving a company vehicle if required by the community. The stated wage range is $13.00 to $15.60 per hour, depending on prior work history and experience.

Requirements

• High school diploma or GED; one to three years of related experience and/or training; or an equivalent combination of education and experience.
• Basic First Aid and CPR certification where required.
• Successfully complete all Atria-specified training programs.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to customers, clients, and other employees.
• Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds.
• Ability to apply common-sense understanding to carry out detailed but uninvolved written or oral instructions and address problems involving a few concrete variables in standardized situations.
• Ability to operate a telephone, emergency call system, monitoring board or beeper, and photocopier.
• Ability to work various schedules and shifts as needed.

Responsibilities

• Answer incoming calls in a cheerful, marketing-oriented manner; determine callers’ needs and route calls to the appropriate personnel or department.
• Retrieve and forward voicemail messages; take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
• Answer general questions about the community, provide address and directions, and refer specific questions to appropriate staff.
• Welcome on-site visitors, determine the nature of their business, and announce them to appropriate personnel.
• Coordinate guestroom reservations.
• Maintain the current list of residents who are hospitalized.
• Update appointment calendars, including transportation and beauty calendars, as directed.
• Receive, sort, and route mail; maintain and route publications.
• Distribute written communications and accept and sign for deliveries, including mail and prescriptions.
• Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents as needed.
• Perform clerical duties such as filing, photocopying, and collating.
• Order, receive, and maintain office supplies.
• Collect rent checks from residents and family members and provide information needed by bookkeeping for billing.
• Collect money for store purchases, meal tickets, and similar items.
• Drive a company vehicle from the community to social and other destinations if required by the community.
• Perform other duties as assigned.

Benefits

• Paid holidays and PTO.
• Employees may receive annual anniversary rewards, starting at $500 for full-time employees, depending on classification.
• Employees may be eligible for an Annual Scores Reward of $500 for full-time or $250 for part-time employees, based on community survey results.
• Health, dental, vision, and life insurance; benefits enrollment varies by employee classification.
• Retirement savings plan with employer 401(k) match.
• Tuition reimbursement for U.S.-based communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED