Receptionist

Pain Treatment Centers of America•Fayetteville, AR

12d•Onsite

About The Position

The Receptionist relays incoming telephone calls, greets visitors, and performs patient intake and registration duties in a professional manner. The role provides courteous, confidential service; maintains accurate and secure patient records; assists with scheduling; verifies demographics, insurance eligibility, benefits, referrals, and patient financial responsibilities; and processes and reconciles payments. The Receptionist communicates with patients, administrative and clinical staff, insurance carriers, and other parties to resolve questions and support smooth patient access. Daily work is performed with minimal direct supervision and may include backup duties for other Patient Access Eligibility Specialists. The position also supports reception-area operations, handles packages, coordinates visits and meetings, completes assigned work lists, and helps prepare the area and materials for the next day. The employee is expected to follow HIPAA and other regulatory and departmental requirements, demonstrate sound judgment and flexibility, participate in training, and maintain punctual attendance.

Requirements

High school diploma or educational equivalent.
Excellent oral and written communication skills.
High attention to detail.
Strong organization, filing, and time-management skills.
Basic computer literacy and typing ability.
Ability to solve practical problems and handle varied situations with limited standardization.
Ability to interpret written and oral instructions.
Ability to handle emergency or crisis situations promptly, precisely, and professionally.
Ability to work flexibly, reprioritize tasks, and take initiative with minimal direct supervision.
Ability to interact frequently with personnel and outside agencies while protecting confidential patient information.
Ability to perform the described office activities, including writing, typing, speaking, listening, driving, seeing, sitting, walking, standing, and reaching.

Nice To Haves

Two years of prior medical office experience is preferred.

Responsibilities

Provide courteous, confidential, and professional patient service, including timely check-in and greetings for patients entering and leaving the facility.
Answer and operate a multi-line telephone system, take accurate messages, and transfer calls or direct inquiries to the appropriate person.
Ensure new patients complete required paperwork, provide relevant documents, complete Meaningful Use tasks, confirm pharmacy details, and have documents maintained securely and in an organized manner.
Confirm and update established patients’ demographic, contact, address, and insurance information, and accurately enter information and documentation into the Practice Management System.
Collect copayments and outstanding balances; balance the cash drawer daily, process credit card payments, post payments to patient records, and maintain a payment-reconciliation spreadsheet.
Notify the UDT Collector when patients need to provide samples.
Assist with scheduling, rescheduling, pre-registration, registration, eligibility verification, and submission of notifications for scheduled visits.
Verify insurance benefits and document patient responsibilities based on copayments or estimates before scheduling when appropriate.
Research insurance coverage criteria and payor-specific eligibility requirements using insurance companies, third-party documentation, compendiums, healthcare websites, and portals.
Communicate proactively and professionally with patients to obtain information needed for account updates and benefits investigations.
Coordinate benefits, obtain referrals from third-party payors when required, and document them according to departmental standards and policies.
Communicate with administrative and clinical staff to resolve issues and patient concerns, and gather billing information from insurance carriers, financial counselors, and other staff.
Act as backup for duties performed by other Patient Access Eligibility Specialists and complete daily assignments and work lists.
Support patient privacy and confidentiality requirements under HIPAA and enter patient, referral, correspondence, communication, and other data into information systems.
Coordinate visits with sales representatives and meetings, and address scheduling questions.
Prepare the reception and waiting areas for the next day by organizing the area and copying forms; receive and sign for packages and promptly deliver them to the appropriate person.
Participate in continuing education and training, including monthly online training, and undertake cross-training or additional duties to support workflow.
Respond appropriately to emergencies, unusual requests, questionable findings, incidents, equipment service needs, and other concerns; follow reporting procedures and remove faulty equipment from service.
Organize and prioritize work, use slower periods productively, take initiative to address incomplete work, and comply with company, administrative, departmental, and regulatory standards.
Arrive punctually for scheduled start times and maintain regular attendance.