Medical Office Receptionist

LifeStance Health•Brentwood, NY

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location and provides quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, clinician satisfaction, and a pleasant and secure working environment. Responsibilities include preparing patient schedules and charts, handling general office tasks, supporting patients by phone, email, portal, and in person, collecting payments, verifying insurance eligibility, troubleshooting telehealth and portal access, and providing administrative support to clinicians. The position is based at 9020 Overlook Blvd Suite 130, Brentwood, TN 37027. Compensation starts at $19.50 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to sit, stand, bend, talk, and hear regularly; walk frequently; and lift or move objects weighing up to 25 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote LifeStance culture and connection.
Prepare patient schedules by confirming paperwork and documentation, current credit card information, accurate demographics, and prepared patient charts.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office upkeep and cleanliness.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, following crisis and de-escalation processes when handling difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling needs, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Assist patients with telehealth access, patient portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, and direct or escalate them to the appropriate department or support resource.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide clinicians with general administrative support, including sending letters and faxes and coordinating responses to patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the practice.