Medical Office Receptionist
About The Position
Primary Health Medical Group is Idaho's largest independent medical group, specializing in family practice and urgent care, with multiple locations throughout the Treasure Valley. The Medical Office Receptionist provides customer service to patients and visitors, supports patient registration and scheduling, and performs front-office administrative tasks. The position is casual, with pay starting at $17.25 per hour depending on experience. Primary Health Medical Group is a drug-free and smoke-free workplace. Employment is contingent upon successfully completing a background check and drug screening. The employer recommends that new hires stay current on vaccinations and requests proof of immunization or scheduling within two weeks of the start date.
Requirements
- High school diploma or equivalent.
- Previous customer service experience.
- Ability to multitask in a fast-paced environment while maintaining a professional and calm composure.
- Computer proficiency and ability to use applicable software needed to perform the essential job functions.
- Recommended vaccines include annual Influenza, TDaP, MMR, Varicella, and TB.
Nice To Haves
- Healthcare experience is preferred.
- Electronic health record (EHR) experience is a plus.
Responsibilities
- Provide high-quality customer service in person and over the phone.
- Greet patients and visitors, determine their needs, and direct them appropriately.
- Enter demographic and insurance information.
- Schedule and register patients, accurately collecting required data.
- Receive, answer, and respond to calls from patients and their representatives.
- Scan and fax patient information.
- Answer questions and provide information within the scope of practice; refer other questions to the appropriate departments.
- Collect co-pays, deductibles, and past balances as indicated by insurance information or billing staff.
- Update insurance information when received.
- Perform other duties as assigned.
Benefits
- Flexible scheduling options.
- Medical coverage with a broad range of plans.
- Dental coverage with two plan options.
- Voluntary vision insurance.
- Life insurance.
- Disability insurance.
- Long-term care insurance.
- 401(k) with employer match.
- Employee Assistance Program (EAP) for employees and dependents at no cost.
- Generous paid time off based on position hours.
- Bonus opportunities.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
