Medical Office Receptionist

LifeStance Health•Schaumburg, IL

5d•Onsite

About The Position

The Medical Office Receptionist manages the daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, clinician satisfaction, and a pleasant, secure, and motivational workplace. The position is located at 935 National Pkwy, Suite 20, Schaumburg, IL 60173. Compensation starts at $22.00 per hour, with potential quarterly bonuses or incentives. Full-time employees are offered medical, dental, vision, AD&D, short- and long-term disability, and life insurance, as well as a 401(k) with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to sit, stand, bend, talk, and hear regularly; walk frequently; and lift or move objects weighing up to 25 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Promote a positive work environment and support in-office clinician and staff engagement activities that foster LifeStance culture, engagement, and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards on file are current, demographics are accurate, and patient charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and upkeep.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Provide responsive customer service and follow crisis and de-escalation processes when handling potentially difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling needs, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Help patients access telehealth, resolve Patient Portal issues, and troubleshoot other problems as needed.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve eligibility issues.
Provide clinicians with general administrative support, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment in the practice.