Medical Office Receptionist

LifeStance Health•Draper, UT

6d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location and provides quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, patient care, clinician satisfaction, and a welcoming, secure working environment. The position is located at 172 East 14075 South, Suite 110, Draper, UT 84020. Compensation starts at $20.25 per hour, with potential quarterly bonuses or incentives.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties in support of a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate's or bachelor's degree.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Support a positive work environment and promote LifeStance culture, engagement, and connection among in-office clinicians and staff.
Prepare patient schedules by confirming required paperwork and documentation, current payment-card information, accurate demographics, and prepared patient charts.
Handle general office duties and upkeep, including mail, scanning, e-faxes, shared office email, cleanliness, and office appeal.
Communicate effectively with peers, clinicians, and patients to support patient care and clinician satisfaction.
Provide responsive customer service and follow crisis and de-escalation processes when handling difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, and portal, including billing and payment questions, scheduling, release requests, and general inquiries.
Manage phone-system queues and answer calls in a timely manner.
Help patients access telehealth and troubleshoot Patient Portal or other issues.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate for assistance.
Collect in-person and telehealth co-payments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide clinicians with administrative support, including sending letters and faxes and coordinating responses to additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.