Medical Office Receptionist

LifeStance Health•Medford, MA

3d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location and ensures quality customer service for in-person and remote patients and clinicians. The role includes preparing patient schedules and charts, maintaining office operations, responding to patient needs, supporting clinicians, and helping maintain a pleasant and secure practice environment. Compensation starts at $22.75 per hour, with potential quarterly bonuses or incentives. The listed location is 10 Cabot Rd., Suite 205, Medford, MA 02155.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support clinician and staff engagement activities that promote LifeStance culture, engagement, and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, credit cards on file are current, demographics are accurate, and charts are prepared.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, following crisis and de-escalation processes when handling difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, or portal regarding payment and billing questions, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, direct them to appropriate departments, or escalate for assistance.
Collect in-person and telehealth co-payments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide general clinician administrative support, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivating working environment in the practice.