Medical Office Receptionist

LifeStance Health•Marietta, GA

18h•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, accurate patient scheduling and records, responsive patient assistance, and clinician administrative needs. The listed location is 1899 Powers Ferry Rd Ste 250, Atlanta, GA 30339. Starting compensation is $20.25 per hour, with potential quarterly bonus or incentive compensation.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to sit, stand, bend, talk, and hear regularly; walk frequently; and lift or move objects up to 25 pounds.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Associate or bachelor’s degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities that foster LifeStance culture and connection.
Prepare patient schedules by confirming paperwork and documentation are complete, payment cards on file are current, demographics are accurate, and charts are prepared.
Perform general office duties, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining office cleanliness and upkeep.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, using crisis and de-escalation processes when situations are difficult or sensitive.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Help patients access telehealth and troubleshoot Patient Portal or other issues.
Handle urgent requests, triage patient issues, direct them to appropriate departments, or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with administrative support, including assistance with questions and duties such as sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivating practice environment.