Property Manager Assistant
FitzGerald Financial Group - Division of TowneBank Mortgage • Oak Island, NC21d
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Property Manager Assistant- Oak Island Accommodations
FitzGerald Financial Group - Division of TowneBank Mortgage•Oak Island, NC
About The Position
The Property Manager Assistant supports Oak Island Accommodations’ short- and long-term rental management activities. The role communicates the company’s short-term rental management program, maintains working knowledge of relevant management and rental agreements and North Carolina property-management resources, and builds relationships with homeowners and tenants. It also involves handling client inquiries, conducting routine home inspections, reporting maintenance or housekeeping issues, and coordinating with colleagues and affiliated parties. The position requires timely responses, strong customer service, independent and collaborative work, and compliance with applicable federal laws and regulations, including those related to Anti-Money Laundering and the Bank Secrecy Act.
Requirements
- Property management or hospitality experience.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Strong customer service skills.
- Ability to manage owners and tenants who are in heightened emotional states while remaining positive and professional.
- Ability to negotiate with individuals while using empathetic observation.
- Availability to work weekends and holidays.
- Valid driver’s license and reliable transportation.
Nice To Haves
- Property management and/or hospitality experience preferred.
Responsibilities
- Explain Oak Island Accommodations’ short-term rental management program to prospective clients.
- Understand the Vacation Rental Property Management Agreement and the Terms & Conditions of the Rental Agreement; be familiar with the Long-Term Management Agreement and Long-Term Lease Agreement.
- Be familiar with the North Carolina Rental Act, North Carolina Real Estate Manual, and North Carolina Association of REALTORS® Property Management Legal Handbook, and refer to them promptly and accurately when required.
- Accept unscheduled potential clients at the front desk and/or travel promptly to a property when needed.
- Maintain homeowner relationships through frequent email, phone, or in-person contact.
- Return contact attempts promptly, preferably the same day and no later than the following business day in worst-case situations, prioritizing owners and tenants.
- Seek to improve services to homeowners and tenants as well as internal policies and procedures.
- Integrate harmoniously with other property managers and maintain a cooperative approach with employees, vendors, and others affiliated with Oak Island Accommodations, Inc.
- Complete routine home inspections.
- Promptly report maintenance or housekeeping issues to the appropriate departments.
- Adhere to applicable federal laws, rules, and regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) match
- Paid time off (PTO)
- Sick leave
- Voluntary benefits
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
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