Community Manager/Sales

Cambio Property Management, LLC • Lansing, MI

21d • Onsite

About The Position

The Community Manager oversees the community’s day-to-day operations and performance while driving sales and leasing. The role is responsible for customer service, resident satisfaction and retention, and ensuring the community operates effectively. The position works as part of the operations team and may directly supervise an Office Coordinator and a Maintenance Technician.

The manager must live in or near the property’s location, or be able to relocate there by the scheduled start date. The manager must maintain open office hours and work physically from the office. The role may require flexible hours, nights, weekends, after-hours availability, one scheduled evening each week, and one scheduled Saturday each month. A temporary or permanent reassignment of work location may be required.

The position involves frequent standing, walking, sitting, bending, and reaching; occasional climbing, balancing, stooping, kneeling, or crawling; continual talking or hearing; occasional exposure to outdoor weather; and occasional lifting or moving of more than 20 pounds.

Requirements

• High school diploma or GED.
• Five or more years of property management experience as a property manager.
• Experience creating and analyzing budgets, Profit and Loss statements, and financial reports.
• Marketing, sales, and leasing experience.
• Strong management and operational skills, including customer service, public relations, and performance management.
• Ability to be available for residents and community needs after hours.
• Excellent written and verbal communication skills.
• Computer literacy in Microsoft Office and software applications including Yardi, Rent Manager, Back Office, and Manage America.
• Valid driver’s license and clean driving record.
• Reliable transportation to work.
• Active and working personal mobile phone.
• Growth mindset and willingness to test and learn.
• Ability and willingness to maintain a neat, clean, and professional appearance throughout the workday and whenever present at the community.
• Must live in or near the property’s location or be able to relocate there by the scheduled start date.

Responsibilities

• Manage day-to-day community operations, including customer service, resident relations, vendor relations, rent collections, and community staff.
• Manage and increase occupancy through home sales, home leasing, site leasing, and active marketing.
• Analyze and prepare monthly, annual, and long-term budgets, and meet or exceed approved revenue, expense, sales, and leasing budgets.
• Complete monthly Profit and Loss variance reports.
• Manage third-party vendors.
• Develop marketing strategies based on the local market and competition.
• Manage all aspects of the home rental program.
• Maintain the community’s physical appearance and infrastructure in accordance with company standards.
• Comply with local regulations.
• Communicate with homeowners and HOAs.
• Report occupancy, sales, and other figures accurately.
• Forecast sales and occupancy.
• Enforce rules and policies for residents and team members.
• Maintain open office hours while physically working at the office location.
• Attend online meetings via Microsoft Teams and appear on screen with colleagues.
• Be available for residents and community needs after hours.
• Carry out supervisory responsibilities under company policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Perform other duties as assigned.

Benefits

• Competitive pay commensurate with the market and relevant experience.
• Medical, dental, vision, life, and disability coverage.
• Flexible spending account (FSA).
• 401(k).
• Commission plan or override program for certain positions with sales and leasing responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED