Assistant Property Manager - Hamilton

Mercy Housing•Oakland, CA
•Onsite

About The Position

The Assistant Property Manager works with the Property Manager in the day-to-day operations of the property. The role requires a strong understanding of HUD and Tax Credit programs and includes providing customer service to residents and visitors, taking initiative, and providing direction to staff. The Assistant Property Manager works with the Front Desk and Maintenance site teams and coordinates resident engagement and events. This is an on-site position. Pay is $24–$26 per hour, dependent on experience. The position includes entering data in resident accounts receivable ledgers, assisting with resident records documentation, collecting rent and other income, making bank deposits, forwarding receipts, assisting with leasing from initial application through move-in, and responding to customer service requests. The employee may work outside normal business hours to respond to property needs.

Requirements

  • High school diploma or equivalent.
  • Strong understanding of HUD and Tax Credit programs.
  • Ability to adhere to complex regulatory requirements.
  • Ability to maintain resident accounts receivable ledgers under supervision.

Nice To Haves

  • One year of administrative, office, accounting, or customer service experience.
  • Property management work experience and knowledge of applicable local and federal housing laws.
  • Knowledge of real estate property management applications.

Responsibilities

  • Enter data in resident accounts receivable ledgers.
  • Assist with resident records documentation.
  • Collect rent and other income, make bank deposits, and forward receipts.
  • Assist with the leasing process from initial application through move-in.
  • Respond to customer service requests.
  • Provide customer service to residents and visitors.
  • Take initiative and provide direction to staff.
  • Work with the Front Desk and Maintenance site teams.
  • Coordinate resident engagement and events.
  • Work outside normal business hours when needed to respond to property needs.

Benefits

  • Several healthcare plans to choose from.
  • Dental coverage, including adult and child orthodontia.
  • Vision coverage.
  • 15 days of earned PTO in the first year.
  • 12 company holidays and 2 floating holidays.
  • 403(b) with employer match.
  • Early close Fridays, with 3 paid hours each Friday.
  • Early close before a holiday, with 3 paid hours.
  • Paid time off between Christmas and New Year’s Day.
  • Paid volunteer time.
  • Paid parental leave and caregiver leave.
  • Paid life insurance.
  • Free employee assistance plan.
  • Free basic dental.
  • Pet insurance options.
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