Training & Operations Support Manager - Multifamily Property Mgmt

Stonemark Management LLC•Gates, NY

21d•Onsite

About The Position

The Training & Operations Support Manager develops, implements, and maintains training programs and operational support processes to promote consistent execution of company policies, procedures, and performance standards. The role partners with operations leadership to improve efficiency, ensure compliance, and support continuous improvement across the organization. It requires onsite presence, schedule flexibility as operational needs change, and 80% travel to field locations. The manager designs and delivers onboarding and ongoing training, maintains training materials and operational documentation, tracks training completion and effectiveness, and identifies training gaps. The role also provides hands-on support to field and corporate teams, advises on operational policies and workflows, supports new systems and initiatives, and recommends process improvements. The position supports compliance and quality control through employee training, operational reviews, audits, quality checks, corrective action planning, and accurate recordkeeping. It acts as a liaison across operations, HR, accounting, and other teams, while coaching managers and supervisors and promoting accountability, consistency, and continuous improvement.

Requirements

3–5+ years of experience in training, operations, or process improvement roles.
Strong organizational and project management skills.
Excellent written and verbal communication abilities.
Proven ability to develop clear procedures and training documentation.
Strong analytical, problem-solving, and decision-making skills.
Ability to work independently, manage multiple priorities, and adapt to changing operational demands.
Ability to work onsite and adjust schedule as needed to support operational priorities.
Ability to travel to field locations; 80% travel is required, with no exceptions.
Ability to sit, stand, and work at a computer for extended periods.

Nice To Haves

Bachelor’s degree in Business Administration, Human Resources, Operations Management, or a related field preferred.
Experience supporting multi-site or field operations is strongly preferred.
Proficiency with learning management systems (LMS), operational software, or ERP systems preferred.

Responsibilities

Design, develop, and deliver onboarding and ongoing training programs for new and existing employees.
Maintain standardized training materials, manuals, job aids, and operational procedures.
Ensure training content aligns with company policies, regulatory requirements, and operational best practices.
Track training completion, effectiveness, and employee competency.
Identify training gaps and recommend corrective or enhanced training solutions.
Provide hands-on operational support to field and corporate teams to ensure consistent application of processes and procedures.
Serve as a subject matter expert on operational policies, systems, and workflows.
Support the rollout and implementation of new systems, procedures, and operational initiatives.
Develop and maintain process documentation and standard operating procedures (SOPs).
Partner with leadership to identify inefficiencies and recommend process improvements.
Support internal controls by ensuring employees are trained in compliance, documentation, and approval requirements.
Conduct operational reviews, audits, and quality checks to ensure adherence to company standards.
Collaborate with management on corrective action plans to address operational deficiencies.
Maintain accurate training and operational records for audit and reporting purposes.
Act as a liaison between operations, HR, accounting, and other cross-functional teams.
Coach and support managers and supervisors on training execution and operational best practices.
Promote a culture of accountability, consistency, and continuous improvement.
Travel to field locations as required; 80% travel is required.