Property Manager, Multifamily

Cushman & Wakefield•Nashville, TN

1d•Onsite

About The Position

The Property Manager oversees a 306-unit Class-A multifamily community in Nashville’s Germantown neighborhood, maintaining the property to market-ready standards and delivering a high level of service. This role is responsible for the property’s operations and financial performance, while leading and developing an effective on-site team. The required onsite schedule is Monday through Friday, 9 a.m. to 6 p.m.; occasional weekends and on-call availability for escalated emergencies are required. The role oversees operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy planning, marketing, lease renewals, service contracts, expense control, and audits. The Property Manager works with leasing staff to meet marketing and leasing goals, develops creative marketing programs based on analysis of competitors, and provides effective service and communication to residents and prospects. The position also supervises, hires, coaches, and mentors on-site personnel; maintains resident files and company standards; resolves resident concerns; and manages the community’s budget and finances. The position operates in a professional office environment and routinely uses standard office equipment. Regular travel is required, with travel potentially reaching 25% of the time. The role may involve extended standing or walking, using stairs or ladders, going outdoors between buildings in varying weather, and lifting or moving objects within the stated physical-demand limits.

Requirements

At least 1 year of on-site multifamily Property Manager-level experience.
Multifamily Class-A property experience in the Nashville, Tennessee local market.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team.
Ability to work onsite Monday through Friday, 9 a.m. to 6 p.m., with occasional weekends.
Availability for on-call escalated emergencies.
Ability to travel up to 25% of the time.
Ability to stand and walk for extended or continuous periods, use stairs, ladders, or step stools, and travel outdoors between buildings in varying weather conditions.
Ability to remain stationary for periods and operate office machinery.
Ability to exert up to 25 pounds occasionally and/or frequently, and up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.

Nice To Haves

Bachelor’s degree preferred.
Tennessee Real Estate License preferred.
Experience with Yardi, CRM, Knock, or Ops Tech systems strongly preferred.

Responsibilities

Ensure the smooth operation of the community in a fast-paced environment.
Oversee property operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communicate with residents and prospects to support satisfaction, renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork in accordance with company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage the on-site team, including leasing, customer service, maintenance, and management personnel.
Analyze competition and develop creative marketing programs to drive revenue.
Model Cushman & Wakefield’s mission and lead by example.
Supervise day-to-day on-site operations and ensure company policies and procedures are followed.
Interview, hire, and coach staff as needed to maintain an effective team.
Maintain resident files in accordance with company standards.
Promote a positive living environment by resolving resident conflicts promptly and following up consistently.
Manage and maintain the community budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Set goals with staff and work to improve each team member’s performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance.
Supplementary benefit options, including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts with major retailers and service providers.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in flexible spending accounts, health savings accounts, retirement savings plans, and disability insurance programs.
Eligible employees receive competitive pay.