Property Manager, Multifamily

Cushman & Wakefield•Newport News, VA

About The Position

Property Managers maintain communities to a market-ready standard, provide a high level of service, and motivate high-performing teams to maximize property performance. For Hickory Point Townhomes, the Property Manager oversees community operations, staff, resident service, leasing and marketing, and the property’s budget and finances. The position works in a professional office environment, routinely uses standard office equipment, and requires regular travel, which may be up to 25% of the time.

Requirements

At least 3 years of property management experience.
At least 3 years of management experience.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team.
Ability to travel up to 25% of the time.
Ability to stand and walk for extended or continuous periods; ascend and descend staircases, ladders, or step stools; and travel outdoors between buildings in varying weather conditions.
Ability to remain stationary (sitting or standing) for up to 85% of the time and regularly operate office machinery.
Ability to exert up to 25 pounds occasionally or frequently, and up to 10 pounds of force constantly to lift, carry, push, pull, or move objects.

Nice To Haves

Bachelor’s degree preferred.
Real Estate License preferred.

Responsibilities

Ensure the smooth operation of the community in a fast-paced environment.
Oversee operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Provide customer service and communication to residents and prospects to improve satisfaction and support renewals, revenue, reputation, and profitability.
Complete lease and renewal paperwork in accordance with company standards.
Track and evaluate advertising and client traffic.
Develop, mentor, lead, and manage a cohesive on-site team, including leasing, customer service, maintenance, and management personnel.
Analyze competition and develop marketing programs to drive revenue.
Model the company’s mission and lead by example.
Supervise day-to-day on-site operations and ensure company policies and procedures are followed.
Interview, hire, and coach staff as needed to maintain an effective on-site team.
Maintain residents’ files in accordance with company standards.
Maintain a positive living environment through prompt conflict resolution and consistent follow-up.
Manage and maintain the community budget and finances.
Work with leasing staff to meet leasing and marketing goals.
Identify staff leasing opportunities, set goals, and work to improve each staff member’s performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance.
Supplementary benefit options, including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts with major retailers and service providers.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in flexible spending accounts, health savings accounts, retirement savings plans, and disability insurance programs.
Competitive pay.